Medical Office Assistant II- Holloway Program, Wilmington
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Job Location:
Wilmington, DE - USA
Monthly Salary:
$ 18 - 26
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Details
ChristianaCares Medical Group is looking to hire a Full-Time Office Assistant II to support the Holloway Program.
The Office Assistant II is the first point of contact between the practice and the patient and is responsible for creating a friendly welcoming calm and efficient environment for the practice. The Office Assistant II serves patients with poise and compassion virtually or on-site fields phone calls answers patient questions schedules new and follow-up appointments registers patients and updates records and represents the entire practice every time there is interaction with a addition the Medical Office Assistant II assists with the training of Medical Office Assistant staff and provides guidance with workflow questions.
Delivering health not just health care is our promise to our community. Be a part of an organization that makes a difference and impacts the lives of each other and the communities we serve through our commitment of being excellent today and even better tomorrow.
Work Schedule:
Monday to Friday: 8:30am - 5:00pm
No weekends/holidays
Key Responsibilities:
Assists with the training of Medical Office Assistant Staff
Subject Matter Expert on Medical Office Assistant operations/procedures/processes
Point of contact for Medical Office Assistant regarding questions concerns and guidance with Medical Office Assistant operations procedures and processes
Schedules appointments with awareness of insurance provider and location for virtual and on-site appointments
Greet and interact with patients in a professional manner virtually or on-site in order to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Collects payments according to insurance requirements
Verifies insurance coverage & coordinates referrals
Performs day end reconciliation of appointments & payments received
Answers all phone calls in a professional manner and relay accurate messages
Alerts providers of messages and responds to messages from provider(s)
Communicates with provider and staff through EMR
Keeps patients up-to-date on issues until resolution can be accomplished
Facilitate testing labs appointments etc for patients
Prepares medical records to include scanning and indexing tests reports etc into patient charts as needed
Responsible for researching issues and responding to the patient in a timely and professional manner
Assists with copying faxing and general administrative support
Benefits & Incentives:
Full Medical Dental Vision Life Insurance etc.
Two retirement planning offerings including 403(b) with company contributions.
Generous paid time off with annual roll-over and opportunities to cash out.
12 week paid parental leave.
Tuition assistance
Incredible Work/Life benefits including annual membership to access to backup care services for dependents through retirement planning services financial coaching fitness and wellness reimbursement and great discounts through several vendors for hotels rental cars theme parks shows sporting events movie tickets insurance and much more!
Qualifications:
High School Graduate or equivalent required.
2 years experience in a medical office practice setting is required; 3 years experience is preferred
Interested candidates should attach an updated copy of their resume during the application process.
Why ChristianaCare:
ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion and the 29th best health system to work for in the United States and by IDG Computerworld as one of the nations Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of Americas 50 Best Hospitals and continually ranked among the nations best by U.S. News & World Report Newsweek and other national quality ratings.
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Hourly Pay Range: $18.19 - $26.37This pay rate/range represents ChristianaCares good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills relevant experience and qualifications as they relate to specific job requirements.Christiana Care Health System is an equal opportunity employer firmly committed to prohibiting discrimination whose staff is reflective of its community and considers qualified applicants for open positions without regard to race color sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.
Post End Date
Mar 31 2026EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family including health insurance paid time off retirement an employee assistance program. To learn more about our benefits for eligible positions visit Experience:
Junior IC
Key Skills
- EMR Systems
- Clinical Laboratory Experience
- Athenahealth
- Algebra
- eClinicalWorks
- Primary Care Experience
- Phlebotomy
- Medical office experience
- Vital Signs Experience
- Experience Administering Injections
- Medical Terminology
- Medication Administration
