IN-Senior AssociateService Now DeveloperDigital IntegrationAdvisoryGurgaon

about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities:

Atleast1-3years experiencein administering and configuring the ServiceNow platform the Service Portal as well as report and dashboard creation
-At least1-2years experiencein software development on ServiceNow (UI Builder Flow Designer Java Script)
-Atleast1-2years proficiency in ServiceNow modules from the ITSM HRSD and CSM stacks
-Atleast1-2years experienceof ServiceNow customization techniques including form and workflow configuration UI policies and business rules
-Familiar with ServiceNow integrations and ability to develop and maintain integrations with other systems using APIs or by other means
-1-2years experiencein the areas of HTML CSS XML JSON and Microsoft Azure

Key responsibilities

- You administer and support the ServiceNow platform
- You continuously monitor and report on service levels platform performance and health proactively identify and resolve performance bottlenecks implement performance tuning and optimization
- You operationalize the Change Management Process by managing and implementing changes to the platform coordinate with stakeholders of the Platform Delivery team to schedule and approve changes while ensuring minimal disruption to services during changes
- You support the planning scheduling and executing of the platform (vendor) releasesupdates and security patches
- You ensure smooth deployment processes and rollback plans if needed
- You maintain existing internal services for platform users as well as develop and deploy new ones (e.g. access requests group configuration etc.)
- You develop test and deploy minor enhancements for continuous platform improvements and fixes to issues based on proactive measures or reported incidents in alignment with the Platform Delivery team
- You support and be part of the handover process from the DevOps Team to Operations e.g. for finished project deliveries

Mandatory skill sets:

ServiceNowDevelopment(UI Builder Flow Designer Java Script)

Preferred skill sets:

-Understand network concepts GDPR data security and information security standards

Years of experience:

3-6 Years

Education qualification:

/B.E.