Training Manager for Food & Beverage
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Job Location:
Phnom Penh - Cambodia
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
1. Training Strategy & Planning
- Develop and execute the annual F&B training plan aligned with business objectives.
- Identify training needs through performance reviews guest feedback mystery audits and departmental KPIs.
- Collaborate with Executive Chef Restaurant Managers and Outlet Managers to address operational gaps.
2. Service Excellence & Brand Standards
- Ensure all F&B Heartists are trained on brand standards luxury service culture and guest engagement.
- Conduct training on sequence of service upselling techniques and complaint handling.
- Reinforce Forbes LQA HACCP and internal audit standards where applicable.
3. Product Knowledge & Technical Skills
- Organize training sessions on:
- Menu knowledge
- Beverage knowledge (wine spirits cocktails coffee)
- Food pairing
- Service styles (fine dining casual banquet in-room dining)
- Work closely with the culinary team for menu briefings and tastings.
- Support barista and sommelier development programs where relevant.
4. Onboarding & Induction
- Conduct F&B orientation for new hires.
- Ensure structured onboarding plans are followed within the department.
- Monitor probationary training progress and provide feedback.
5. Compliance & Food Safety
- Ensure all F&B employees receive training in:
- HACCP principles
- Food safety and hygiene
- Workplace safety standards
- Maintain proper training documentation and compliance records.
6. Coaching & Performance Support
- Conduct on-the-job coaching and service observations.
- Support managers in developing team members for succession planning.
- Facilitate Train-the-Trainer programs for supervisors and outlet leaders.
Qualifications :
Qualifications & Experience
- Bachelors Degree in Hospitality Management or related field.
- Minimum 35 years of experience in Food & Beverage operations.
- Minimum 2 years in a training or supervisory role.
- Strong knowledge of luxury service standards.
- Certified trainer qualification is an advantage.
- Knowledge of HACCP and food safety standards is required.
- Excellent communication and presentation skills.
- Strong coaching and mentoring abilities.
- Proficiency in Microsoft Office; familiarity with LMS is an advantage.
Additional Information :
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
- Our commitment to Diversity & Inclusion:
- We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Bartending
- Guest Relations Experience
- Management Experience
- POS
- Supervising Experience
- Micros POS
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
