Client Service Centre (IT) Support Assistant, 100 Term (External Posting for ESP CasualsTerms)

Ottawa-Carleton District School Board

Job Location:

Ottawa - Canada

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

External Posting - applications from approved casual and term ESP members and external applicants. If you are a Regular (permanent) ESP employee you must apply to the Internal Posting.

The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150 schools offer a wide range of programs to promote learning excellence and meet the individual needs of students parents and the community at large. Our schools are teaching communities where principals vice-principals teachers and support staff nurture student well-being and challenge students to achieve their best.

We are seeking a creative dynamic committed professional to join our team:

Client Services Centre (IT) Support Assistant

Location: 133 Greenbank Road In-Person

Nature of Position: 1.0 Term Assignment to May 29 2026

Hours of Work: Monday to Friday 35 hours per week

Salary range: ESP Level 5: $49 556 to $61 287 per annum

Under the direction of the Team Lead Client Services the Client Services Assistant develops and maintains a working knowledge of supported computer applications and operating systems; responds to requests for information technology support provides support on information technology to all Board Personnel; facilitates the effective usage of the Client Services ticket system; and provides other support functions such as installation of software networking laptop tablets smartphones Chromebook and desktop workstation setups.

Qualifications

Completion of a community college diploma in Computer Science Technology or Business with a minimum of 1 year related experience. An equivalent combination of education and experience may also be considered.

Experience using software such as Ivanti ITSM Remedy or similar help desk software.
Analytical and troubleshooting skills to identify configure and solve computer software/hardware problems. Specific experience with Apple Google and Microsoft devices and applications.
Knowledge with operating systems back-up methods network usage and server management
Technical skills to assist in the evaluation of computer applications.
Keyboarding skills for data entry; writing skills to assist in the writing of application installation instructions.
Knowledge of relevant Board policies and operational procedures.
Interpersonal and communication skills to exchange and clarify information and respond to inquiries.
Organization and time management skills to prioritize work and manage multiple priorities and concurrent demands
Initiative and judgement skills; ability to learn new material and technology without instruction; and ability to work independently with minimal supervision.

Application Process

The Ottawa-Carleton District School Board uses Apply to Education (ATE) to manage applications for job competitions. OCDSB employees can apply to this job posting using their existing ATE account.

If you are not a Board employee and do not have an existing ATE account you will be asked to create one at ; Select the job category ECE EA & Support Staff from the dropdown. When you have successfully created your account you can search for the job posting and hit Apply. An up to date resume is required for each posting.

Applications will be considered in accordance with the Collective Agreement for Educational Support Professionals (ESP).

We thank all applicants for their interest however only those selected for an interview will be contacted.

Use of Artificial Intelligence in Recruitment -

In compliance with the Working for Workers Four Act 2024 the Ottawa-Carleton District School Board discloses that artificial intelligence (AI) technology may be used to assist our hiring team in screening or assessing applicants.

OCDSB employees serve students colleagues families and community partners. We invite people of all abilities orientations faiths ethnicities races genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people and respect value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.

If you require accommodations at any point in the selection process please send an email to at any time.

EDUCATING FOR SUCCESS - BUILDING BRIGHTER FUTURES TOGETHER

Required Experience:

Junior IC

External Posting - applications from approved casual and term ESP members and external applicants. If you are a Regular (permanent) ESP employee you must apply to the Internal Posting. The Ottawa-Carleton District School Board is the largest school board in Eastern Ontario and offers students a...