IT Support Specialist (Release Manager)

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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides expert advice and leads in system / applications planning performance availability integration operations and/or release / deployment management.

We are looking for aIT Support Specialist/ Release Manager to join Multi Business Technology Program. As the lead Release Manager you will partner with technology and business teams as well as vendor to create and manage the end-to-end release plan and deployment schedule with focus on efficiency reliability collision avoidance and availability of existing environments and services while supporting delivery teams in meeting their objectives and timelines. You will also define and implement practices for cross-team alignment collision avoidance release dependency management and risk mitigation; and contribute to planning design operationalization and readiness deliverables in compliance with enterprise and industry standards.

At TD we hope youll be inspired both by the work we do and the people who make it all happen.

Specifically the role will require strong aptitude in the following areas:

• Creating and managing end-to-end release plans for scheduling planning and controlling the release and deployment process

• Integrating release management practices into delivery process with objective of offering reliable repeatable IT services at appropriate service levels

• Ability to convert the technical expertise to recommendations pertaining to efficiency reliability scalability and security; drive best practices and engage with planning evaluating operationalizing and reporting deliverables. Successful candidate must be able to show they are ready to think and act as an owner and drive consensus and decisions among stakeholder in pursuit of technical integrity

• Establishing infrastructure for tracking and monitoring all relevant updates and changes and efficiently converting the information into reporting recommendations schedules and decisions

• Providing trusted and reliable communication and reporting with confidence that all information is comprehensive accurate and confirmed

• Managing correspondence with clear articulation of impacts

• Providing subject matter expert guidance and advice to Release and Deployment management as well as other IT Support segments and participating in development of remediation and collision avoidance strategies

• Identifying and educating on control and communication failures to help prevent issues going forward

• Providing updates to senior leadership on accomplishments and opportunities as well as insights on organizational trends anchored in unique perspective of the role

• Protecting the interests of organization through identification management and escalation of risks and dependencies

• Being proficient with IT workflow and collaboration tools such as Service Now JIRA and Confluence. Be able to independently create and manage work items in the tools as required

• Being professionally familiar with Agile Waterfall and hybrid delivery models to understand and align with multiple teams working in different paradigms

• Understanding of the DevOps and continuous delivery principles and practices

• Knowledge Regulatory is preferred not mandatory

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate

• Graduate degree preferred

• 7 years relevant experience

KEY ACCOUNTABILITIES

CUSTOMER

• Develop and implement standard support model and processes by using industry best practices

• Oversee detailed investigations of incidents to evaluate root causes and ensure implementation of targeted value added and controlled remediation plans

• Act as an expert resource providing insight and recommendations based on industry practices and emerging technology trends within application support field

• Define deploy and/or lead systems / applications activities to support clients and applications

• Identify recommend source negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience availability and/or reduce cost in support of client needs

• Influence product direction foresee issues and gaps identify solutions and work comfortably with leading edge products that are untested/ unproven in the market

• Manage complex application deployment in load balanced service-oriented environment

• May help test debug and performance analyze and document environment components

• Troubleshoot initial failures coordination of resolution efforts and communication with appropriate members

• Work with Architects to ensure that environment modifications interact appropriately data conversion impacts are considered and other areas of impact are addressed and meet performance requirements of the project

• Collaborate with business leaders IT professionals vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated

• Lead / contribute to the project management processes conduct pre and post implementation reviews

• Integrate technical solutions with the business environment recognizing systems interdependencies and reusability and ensuring seamless delivery

• Ensure appropriate security levels are established and maintained for processes information exchange and system implementations

• Provide 2nd and 3rd level support for production incidents as required and provide single point of contact for business communications related to production incidents escalate as required

• Drive and manage controls environment (including processes) covering change management production implementation compliance and audit controls and business continuity (both application and resource)

• Work in strategic partnership with development and delivery teams to continually identify and create opportunities to increase application stability of production environment

SHAREHOLDER

• Review define enforce and influence standards and appropriate quality measures/metrics

• Ensure systems and operational availability meets or exceeds negotiated service levels and report results as required

• Adhere to existing processes/standards business technology architecture risk and production capacity guidelines; plan monitor and escalate issues as required

• Follow standards policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)

• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines

• Assist in the development/maintenance of comprehensive processes for prevention of issues and participate in problem determination and timely resolution of incidents

• Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends new technologies and best practices in the external market that can contribute to delivering effective client solutions

• Develop/maintain expertise of system development methodologies key business initiatives/issues IT implications for systems/technologies and impact on business solutions

• Identify opportunities to minimize cost provide recommendations and/or deliver corresponding strategic solutions to support cost effectiveness

• May develop and/or contribute to negotiations of third party contracts/agreements

EMPLOYEE / TEAM

• Work effectively as a team supporting other members of the team in resolving critical service issues

• Prioritize and manage own workload in order to deliver quality results and meet timelines

• Support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest.

• Participate in knowledge transfer within the team and business units

• Identify and recommend opportunities to enhance productivity effectiveness and operational efficiency of the business unit and/or team

BREADTH & DEPTH

• Primary subject matter expert in multiple areas and consults with clients/or project teams with respect to all aspects of operational support / solutions

• Works independently and/or autonomously as a senior/ lead on a diverse range of tasks / operational support of solutions and is relied upon to coach/ educate others

• Assignments are highly complex and multifaceted

• May monitor coach/ educate a small team of IT professionals

• Acts as a key resource in the exchange of technical information for project teams the business and/or outside vendors

• Generally reports to a Senior Manager or Executive

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):