Service Advisor
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Job Location:
Mission Viejo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity
Are you a master of hospitality with a passion for precision South County Lexusis seeking a high-performing Service Advisorto join our elite service team. We dont just fix cars; we provide a world-class guest experience that aligns with the Lexus Covenanttreating every customer like a guest in our own home.
As the primary point of contact between our guests and our factory-trained technicians you will be the face of our service department ensuring every vehicle is maintained to the highest standards of safety and performance.
Key Responsibilities
- Consultative Service:Greet guests warmly listen to their concerns and provide expert recommendations for vehicle maintenance and repair.
- Workflow Management:Coordinate with the Shop Foreman and Technicians to provide accurate cost estimates and timelines.
- Guest Advocacy:Maintain transparent proactive communication via phone text and email throughout the service process.
- Quality Control:Conduct final inspections of repair orders and explain all work performed to the guest upon delivery.
- Brand Excellence:Consistently achieve high Customer Service Index (CSI) scores and contribute to the dealerships reputation for excellence.
What You Bring to the Table
- Experience:Minimum of 2 years in an automotive service advisory role. Experience with Lexus or Toyotasystems (TIS/ADP/CDK) is a significant plus.
- Communication:Exceptional verbal and written skills; the ability to translate mechanic speak into clear benefit-driven language for guests.
- The Lexus Standard:A professional appearance and a Guest First mindset.
- Reliability:A valid drivers license with a clean driving record and the ability to work a flexible schedule including Saturdays.
Why South County Lexus
- Top-Tier Compensation:Competitive base plus a robust commission structure and performance bonuses.
- Full Benefits:Medical dental vision and 401(k) options.
- Career Growth:Access to Lexus Certification programs and internal promotion opportunities.
- Modern Facility:Work in a high-volume state-of-the-art environment with a loyal South Orange County client base.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Luxury and reliability are hallmarks of the Lexus brand. At South County Lexus in Orange County, we strive to personify those traits by serving our Mission Viej...
