Project LeaderIT Service Management Specialist

Boca Raton, FL - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Entry-Level IT Service Management Specialist
Location: Boca Raton FL
Duration: Approx. 3-month contract
Employment Type: Contract

We are hiring for the role of Entry-Level IT Service Management Specialist. Below are the key details:

Role Overview

This role supports IT service delivery operations focusing on improving IT service management processes and ensuring service quality using the ServiceNow platform.

Key Responsibilities

Support and improve IT Change Incident and Problem Management processes
Assist in managing and resolving incidents including major incidents
Analyze workflows and recommend process improvements
Monitor service performance metrics and prepare reports
Provide training and guidance on ITSM procedures

Required Skills & Experience

Experience with IT Change Incident and Problem Management
Knowledge of ServiceNow platform and ITSM workflows
Understanding of risk assessment root cause analysis and incident resolution
Process improvement experience
Minimum 2 years of relevant experience

Preferred Skills

Experience with process optimization and workflow automation

Education

Bachelors degree in Computer Science Information Systems Business Administration or related field (or equivalent experience)
ITIL Foundations Certification required

Job Title: Entry-Level IT Service Management Specialist Location: Boca Raton FL Duration: Approx. 3-month contract Employment Type: Contract We are hiring for the role of Entry-Level IT Service Management Specialist. Below are the key details: Role Overview This role supports IT service deliv...