Network Administrator I

*Candidates must reside within 50 miles of Anchorage Alaska

GCIs Network Administrator I will provide support and expertise in local area network (LAN) wide area network (WAN) internet system and storage area network (SAN) in support of complex client-server will provide operational monitoring support analysis and systems administration. Install configure and support the organizations networks by maintaining systems applications security and network configurations. Responsible for the configuration troubleshooting and performance tuning of data communications hardware and software.

• Installs configures and supports the companys local area network (LAN) wide area network (WAN) and internet systems or a segment of a network system.
• Monitors network to ensure network availability to all system users and may perform necessary maintenance to support network availability.
• Responsible for direct customer communication and Tier I and Tier II escalation support.
• May monitor and test site performance to ensure sites operate correctly and without interruption.
• Supports in-network modeling analysis planning and coordination between network and data communications hardware and software.
• Administer / perform network security measures.

• ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
  • Take ownership and accountability of problems and facilitate finding a solution involving other groups as necessary.
  • Own and manage priorities and individual tasks without direct supervision.
  • Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.
• BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles. Lead by example on all fronts.
• COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
  • Ability to interact successfully with a wide variety of business operating and technical staff.
  • Build and maintain effective working relationships with leadership peers customers and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment professionally.
• COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally including the ability to explain technical concepts to all audiences and document technical activities.
• COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer a professional level of service to both external and internal customers.
• RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS - Uses a combination of knowledge initiative sound decision making innovation adaptability and problem solving. Ability to track and document multiple network events accurately.
• SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • Advanced skills in Microsoft Visio Excel and Word. Knowledge of server software.
  • Understanding of the functions of internet such as DNS DHCP routing servers clients browsers and email.
  • Knowledge in LAN/WAN technologies internet and server platforms.

Additional Job Requirements:

This is an entry-level position for the network or server system under close supervision and requires basic skill set and proficiency within the discipline. Conducting work assignments as directed under close supervision. Must have comprehensive understanding of install configure and support of networks; LAN/WAN. Monitor maintain systems applications security and network configurations; network performance conduct analysis and testing and ensure secure and reliable operation following telecommunications technologies; ability to escalate to higher level administrators management as needed and be able to aid more senior level teams.

Essential Duties for this position:

• Provides event tracking notification simple remediation and escalation support to a higher-level network administrator. Notifies technical support groups and participates in maintaining status of network systems.
• Provide daily summary report of events and system documentation updates.
• Mentoring junior technicians.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis

• High School diploma or equivalent.
• Associates degree inTelecommunications Computer Scienceor relevant field. *
• Minimum of four (4) years experience within atechnical LAN/WAN Networking Operations; computer systems or related background. *

Preferred:

• Experience within the telecommunications industry.
• CCNA; CCNP CCIE; CWNA; Juniper; CompTIA; HDI ITIL
• Other telecom industry or job specific certifications.

DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel such as between retail store locations offices worksites or other locations as needed.

• Work is primarily sedentary requiring daily routine computer usage.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.