IT Desktop Support
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Job Location:
Greenville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Full-time
Description
Role:
Provide first-level technical support for desktop systems hardware and basic network issues with additional responsibilities supporting the Symitar core banking system and related automation tasks. This is an entry-level position ideal for candidates with some IT experience and a strong willingness to learn and advance.
Essential Functions & Responsibilities;
- Provide help desk support for desktop hardware and basic network issues.
- Assist with setup troubleshooting and moves of IT equipment.
- Support Symitar core banking system operations including monitoring backups print queues and system refreshes.
- Utilize basic scripting (PowerOn/Easy Writer) for automation and reporting tasks.
- Maintain user security privileges and assist with onboarding/offboarding processes.
- Monitor and process file transfers according to vendor timelines.
- Collaborate with IT team and third-party vendors to resolve issues.
- Document procedures and resolutions for recurring issues.
- Maintain confidentiality and professionalism in all communications.
Requirements
Preferred Skills & Experience:
- Up to 1 year of related IT support experience (preferred; not required).
- Two-year college degree technical certification or equivalent training (preferred; not required).
- Basic programming/scripting experience (PowerOn FTA or similar) is a plus.
- Strong analytical and troubleshooting skills.
- Familiarity with Microsoft Office/Microsoft 365 and Windows environments.
- Excellent verbal and written communication skills.
- Willingness to learn new technologies and processes.
- Ability to diagnose and resolve basic technical issues.
Physical & Work Environment Requirements:
- Frequent bending kneeling and reaching; some lifting (less than 50 lbs).
- On-site work at corporate office or as required.
- MondayFriday 8:00 am5:00 pm; occasional after-hours or weekend support.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
MTC Federal Credit Union offers low-interest auto & personal loans along with high-yielding savings/deposit accounts. Join our community today! Backed by NCUA.
