Service Advisor
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Job Location:
Freedom, CA - USA
Hourly Salary:
$ 18 - 22
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Goodhue Boat Company is growing and we are looking for smart motivated and dedicated people to join the team! Our Ossipee Lake marina has an immediate opening for Full-Time and Seasonal Part-Time Marine Service Advisor.
Our service department specializes in the maintenance repair and detailing of most makes and models of boats. As a Marine Service Advisor for our company you will ensure that customers receive prompt courteous and effective service.
Job Summary:
Marine Service Advisors will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring our customers receive prompt courteous and effective this position you will be part of a team that specializes in the maintenance repair and detailing of most makes and models of boats.
Duties/Responsibilities:
- Communicate with customers in a professional manner to gather allthe informationnecessary to createan accurateestimate.
- Consult and sell services thatare applicableto the type of boat andcustomersneeds.
- Provide customers with a schedule of work updates and any changes that may occur.
- Coordinate with customers on transportation of their boat.
- Communicate with technicians to informcustomersofthebestremediesto properly repairtheirvessel.
- Locate order and input parts for customer units basedontechniciansnotesand diagnosis.
- Finalize and invoice work orders.
- Ensure each customer has a positive service experience.
- Spend quality time building a relationship with the customer.
- Follow up after work is complete.
- Other duties as needed.
Qualifications:
- A minimum of 2 years marine service writer experience preferred
- Excellent customer service and phone skills are a must.
- Must have superior selling skills and knowledge of how to cross-sell products and services.
- Ability to work under pressure in a fast-paced environment.
- Problem solving skills.
- Marine parts and services knowledge is a must.
- Experience with Lightspeed EVO preferred.
- Intermediate computer skills.
Qualifications:
- Valid drivers license
- Valid boaters license
Physical Requirements:
- Ability to sit or stand for extended periods of time.
- Must be able to work in various weather conditions.
Education:
- Minimum of High School degree or equivalent.
Salary:
- $18-$22 per hour. Base Commission based on experience.
Benefits:
- Health Insurance (HRA or HSA)
- Dental Insurance
- Company Paid Group Life Insurance
- Vision Insurance
- Short Term Disability Insurance
- 401K (after 1 year)
- Paid Time Off
- Paid Holidays
- Employee Discounts and MORE!
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Job Description: We are seeking a Full-Time Marine Mechanic to join our team in delivering exceptional customer service and crafting a distinctive and memo...
