Admin Advantage UBA I
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for anAdmin Advantage UBA Ito join our Insurance Operations this role you are expected to provide frontline administrative support for plan member transactions and employer-related benefit processes within Admin Advantage. You will handle routine to moderately complex casework with accuracy and efficiency ensuring adherence to defined service levels. Your responsibilities include updating data processing benefit changes responding to inquiries and supporting daytoday operational workflows to ensure a positive experience for both members and clients.
Position Responsibilities:
Process member and employer benefit transactions accurately within established SLAs.
Review and update plan member information across applicable systems.
Support case resolution through research documentation and follow-up activities.
Maintain high-quality standards through compliance with policies procedures and audit requirements.
Collaborate with teammates and leads to manage workloads and ensure timely service delivery.
Escalate issues as needed to ensure prompt resolution and minimize service disruptions.
Required Qualifications:
Open to bachelors degree holders from any field of study
Fresh graduates are welcome to apply.
Basic proficiency in MS Office and internal case-processing tools
Strong attention to detail and commitment to accuracy
Preferred Qualifications:
Familiarity with administrative or customer support workflows
Good communication and problem-solving skills
Ability to manage multiple tasks in a fast-paced environment
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Key Skills
- Data Entry
- Adobe Acrobat
- AS400
- EDI
- Microsoft Outlook
- Cloud Architecture
- Microsoft Excel
- Quick Books
- Administrative Experience
- Order Fulfillment
- Project Implementation
- Sales Support
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
