Program Supervisor
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Why work with YWCA Seattle King Snohomish
YWCA SKS is the regions largest non-profit organization with a 120 year legacy focused on the needs of women with programs serving 7000 people each year. When you work with YWCA you make a difference.
Were women and BIPOC-led family-centered and supportive of employees. As a full-time YWCA employee (30 hours) youll enjoy a benefits package including medical insurance generous vacation holiday sick leave plans and an outstanding retirement your passion for racial equity and social justice to work apply today!
What Youll Do
Angelines Day Center is a 24/7 Emergency Shelter. The center provides safe supportive shelter for homeless women serving over 100 women daily. The center emphasis a compassionate community focus approach fostering an environment where clients can rebuild their lives with dignity independence and hope. As the Program Supervisor you will provide onsite leadership in the absence of the program manager during assigned shifts including staff oversight workflow direction and immediate corrective guidance and mediation in alignment with the YWCA policies. This position will also be on call to fill in for staff shifts and to ensure documentation accuracy and service quality.
This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. Knowing the core principles of antiracism and grounding those principles in everyday work requires job skills and core values. As an equal opportunity employer we highly encourage people of color to apply.
Expectations of your role:
- Serves as the program contact in the absence of the Program Manager for facilities repairs welcoming new volunteers and assisting in coordination of services in case of emergencies
- Establish and maintain staff schedules and serve as on call back up to cover staff absences
- Guide staff daily duties coordinates rotation of assigned tasks scheduled breaks and provide direct service
- Assist in hiring and training new staff.
- Serve as On-Call Supervisor contact during evening and weekends on a rotating basis with Program Manager (answering shelter questions after hours)
- Responsible for Monthly Schedule including finding replacements to cover shifts
- Compile report for Bus Ticket Logs Monthly
- Address staff concerns when necessary and ensure that all staff responsibilities are performed in accordance with the policies and procedures.
- Prepare a written summary of the day staff attendance repairs general flow of services (Bars Medical Emergencies)
- Greet and guide onsite volunteers for kitchen and shelter work alongside volunteers where applicable. Assure that volunteers are treated with respect and dignity. Assure that volunteers are treated with respect and dignity regardless of race ethnic background gender or socioeconomic background
- Meets with staff to address concerns when necessary
- Prepares a written summary of the day staff attendance repairs general flow of services bars medical emergencies
- Meets with the Program Manager to resolve concerns related to client staff Angelines policies and procedures safety and maintenance in addition this position is a member of the leadership team which consists of the Director Kitchen Manager and Program Manager to make decisions on programmatic issues
- Performs assigned duties during emergency or disaster situations
Must haves to be successful:
- Minimum of 3-5 years supervisory experience including managing coaching and evaluating staff in social service setting experience in supervising 10 or more staff preferred.
- Work effectively and empathically with clients who have mental health and chemical related issues
- Engage and build professional rapport and helping relationships with our client group
- Commitment to diversity including sensitivity to the needs of clients staff and volunteers from diverse cultural and economic backgrounds
- Strong organizational and record keeping skills documenting of incidents case notes reporting and staff interactions
- Ability and willingness to work independently and as part of a team and to make sound judgments without on-site supervision
- Any combination of skills and experience that demonstrates the ability to perform this job effectively
- Experience responding to crisis and high stakes incidents including conflict de-escalation emergency management and critical decision making
- Understanding of homelessness poverty and trauma and how these issues intersect systemic oppression race gender sexual orientation and disability
- Strong computer proficiency especially with Microsoft word excel and outlook in a Network windows environment
- At least 5 years of direct social service experience with homeless women
- A Bachelors degree in a related field
- Knowledge and experience related to crisis intervention domestic violence homelessness mental health case management and substance abuse
- Ability to work independently exercise sound judgement and make operational decisions in the absence of the program manager
Preferred Qualifications:
Hours Rate and Benefits
- Hourly Rate: $35.00
- Hours: 35-40 Hours per week
- Excellent benefits package including medical insurance retirement plan plus generous vacation holiday and sick leave plans. For more information about our benefits please visit: YWCA Careers & Benefits Information
- At the time of hire employees may enroll voluntarily in the Fidelity 403b Plan
- After two years of employment employees are eligible to participate in the YWCA Retirement Fund
Physical Requirements
- Continuously uses speech and hearing abilities in exchanging information with clients agency staff employers representatives of community organizations and other individuals in the community
- Frequently sits for extended periods while performing desktop activities.
- Continually stands and walks in performing duties in Center.
- Repetitively uses hands and wrists fingering handling grasping and reaching in using telephones computers kitchen equipment donations and supplies.
- Occasionally pushes and pulls up to ten pounds
- Frequently lifts and carries supplies weighing up to 50 pounds
*Continuously over 80% of the time frequently 20-80% of the time and occasionally under 20% of the time
#LI-Onsite
YWCA encourages applicants with a variety of experiences to apply!
At YWCA we recognize that lived expertise is a powerful asset. This refers to the insights knowledge and skills developed by those who have navigated systems and experienced inequity.
Valuing lived expertise helps build trust with program participants develop culturally responsive programs and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.
Mental Health Considerations
All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms including but not limited to racial trauma domestic violence sexual violence homelessness unemployment and financial hardship. As a result employees are at risk of secondary encourage employees to seek support inside and outside the workplace and maintain self-care routines.
Equal Opportunity Employment
YWCA Seattle King Snohomishis an Equal Opportunity read more about this view theEEO is the LawPoster and thisEEO is the Law Poster Supplement.
For more information
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
YWCA is on a mission to empower women, eliminate racism & strengthen communities. Learn more about our vision, events, locations & programs.
