Community Program Manager

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $62868 - $76509.00.

The Administration for Childrens Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child juvenile justice ACS oversees detention placement and programs for youth in the community.

The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources stakeholder relationships and community and family strengths to drive toward greater equity and social justice reduce disparities and disproportionality - including in the child welfare system - and create conditions that foster well-being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches.

Through the Office of Community Engagement and Partnerships (OCEP) CFWB invests in and collaborates with eleven Community Partnerships (Partnerships) which have been operating since 2007. Community Partnerships are neighborhood-based coalitions of service providers community/business leaders residents faith-based groups and others who work together to help strengthen the community. Partnership members share resources and information with each other design and carry out community engagement initiatives to help families learn about resources in their neighborhoods and let families know who they can reach out to for housing food childcare and mental health care and other services.

Community Partnerships are staffed and operated by not-for-profit organizations. The staff and Community Partnership members share resources and information with each other design and carry out community engagement initiatives to help families learn about resources that might be hard to find. With the help of Community Ambassadors Community Partnership staff also provide direct support to children youth and families in the form of completing forms/applications and distributing back-to-school supplies free tickets to cultural and sporting events food and clothing to name a few. The Community Partnerships use methods such as newsletters social media television interviews and handing out fliers to let families know where they can find help. All of these efforts are aimed at: 1) connecting providers to each other in order to reduce duplication and increase communication; 2) improving families awareness of and utilization of resources and thereby; 3) promoting equity.

The Community Program Manager provides strategic oversight and technical support to up to four Community Partnerships and will ensure that these coalitions effectively organize their membership meet the other goals as defined by ACS. The team of Community Program Managers also review and approve budgets monitor spending track invoices and troubleshoot financial issues in collaboration with the provider agency and ACS Division of Financial Services.

This role is comprised of both internal and external and responsibilities. Inherent in this dual approach is the importance of working within and across 2 dependencies supporting and informing nimble and sustainable internal information mining processes as well as communications systems that support model fidelity. The Community Program Manager role is strategic creative and technical each skill relying on and driving the other. When successes and challenges occur the Community Program Manager is expected to work as a trusted supporter and navigator and communicate with key partners. The responsibilities below reflect OCEPs commitment to communication learning accountability technical support and relationship building. The Community Partnership model is unique for a child welfare agency and therefore requires staff who while carrying out their responsibilities bring an understanding of child welfare policies racial disproportionality and ACS focus on infusing equity in all of its initiatives and programs.

Internal

- Manage a portfolio of up to four (4) Community Partnership contracts including budget invoicing and payments to ensure provider compliance with the contract and implementation guidelines
- Participate in strategic thinking and other OCEP planning meetings and make recommendations about program direction and special projects (within and outside of the Division)
- Assume leadership or co-leadership roles on special projects
- Create and manage a project management workplan for all work and document progress
- Conduct outreach to cross-divisional colleagues as a liaison to the Community Partnerships
- Review clean synthesize and analyze Community Partnership data reports for assigned contracts and share results with OCEP and other audiences; utilize data to inform provider evaluation reports and performance reports

External

- Manage the flow of communication between the Community Partnership staff and provide technical assistance strategic support and guidance to Community Partnerships based on community organizing best practices
- OCEP to ensure model fidelity and anticipate implementation challenges
- Regularly attend and actively participate in key in-personal and virtual Community Partnership meetings and interact with the purpose of building relationships trust and communication
- Monitor progress while providing performance tracking on strategic plans troubleshoot operational challenges and offer decisive direction and guidance on course corrections
- Maintain a positive working relationship with Community Partnership staff and members as a liaison and partner by helping to strategize design and execute local outreach events
- Represent ACS at outreach events through public engagement and deliver presentations
- Create strategic development and implement innovative methods to inform and engage the community regarding ACS services.
- Build interagency collaboration and maintain effective working relationships between ACS and other City agencies
- Navigate and mediate sensitive community dynamics and manage confidential information with discretion
- Lead with a passion for community change initiatives and creating an organizational culture that respects lived experience as a valuable source of community data
- Design program development and implementation processes with and for community-based providers
- Regularly interfacing with provider leadership and staff to design model fidelity tools and processes
- Implement effective contract management and project management systems to support a community coalition program model; this includes developing data collection tools training content and leading related planning meetings
-Utilize a cross-systems thinking approach to inform planning and implementation
- Manage multiple priorities in a large bureaucracy
- Build a culture that advances organizational change informed by community perspective
- Coach a team of program managers in building their technical support capacity in coalition building model development and implementation
- Manage and analyzing provider data monitoring adherence to the fidelity guidelines and establishing an inclusive evaluation model
- Engage with Partnership program staff to co-design learning circles/communities of practice distill findings and devise solutions to integrate promising practices into the existing program model


ADDITIONAL INFORMATION:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:
- Please go to or for current NYC employees and search for Job ID # 769770.
- NO PHONE CALLS FAXES OR PERSONAL INQUIRIES PERMITTED.
- NOTE: ONLY CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.

COMMUNITY COORDINATOR - 56058

Qualifications :

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to 1 or 2 above. However all candidates must have at least one year of experience as described in 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time