Senior Program Manager – Customer Experience Applications & Digital Transformation
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Job Location:
Philadelphia, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Senior Program Manager Customer Experience Applications & Digital Transformation
Position Summary
Axalta is seeking a Senior Program Manager to lead the delivery of Nimbus our next-generation customer experience platform. Nimbus is the cornerstone of Axaltas digital transformation connecting our customers distributors and internal teams through a unified suite of applications that power commerce color insights and service.
This role is accountable for driving the end-to-end Nimbus development roadmap and ensuring alignment across global business and technology teams. The Senior Program Manager will oversee delivery across multiple products within the Nimbus ecosystem ensuring quality scalability and measurable business impact. As a strategic leader this person will bridge business strategy and technical execution playing a critical role in modernizing how Axalta engages customers and operates digitally across regions.
Please note: We are an equal opportunity employer and will not be offering visa sponsorship nor relocation assistance for this role.
Role of the Program Manager
- Owns delivery quality and alignment across dedicated Nimbus technical resources and matrixed specialists (e.g. architecture security infrastructure).
- Ensures dedicated teams are productive and consistently delivering against the roadmap.
- Escalates negotiates and governs matrixed contributions when program needs intersect with enterprise standards or competing priorities.
- Surrounds themselves with Project Managers who handle day-to-day delivery mechanics (sprint execution RAID logs detailed reporting).
- Works closely with Product Managers to balance roadmap intent against technical feasibility and solution design.
Key Responsibilities
- Lead global hybrid teams of contractors and employees fostering collaboration across regions and time zones.
- Act as the central point of accountability for program execution status reporting risk management and issue resolution.
- Partner with product managers to align requirements and priorities with technical delivery plans.
- Provide strategic input and challenge during solution design sessions with final approval authority on technical solutions.
- Manage vendor relationships and oversee external development teams to ensure delivery quality and contractual alignment.
- Establish and maintain program governance processes including steering committee updates budget tracking and KPI reporting.
- Ensure adherence to IT processes compliance requirements and enterprise architecture standards.
Qualifications
- Bachelors degree in Information Technology Business or related field; advanced degree preferred.
- 10 years of experience in program or project management with at least 5 years leading enterprise-level applications.
- Proven track record managing complex global programs that include hybrid teams of employees and contractors.
- Strong understanding of IT processes and methodologies (Agile Waterfall or hybrid).
- Hands-on experience with Salesforce (SFDC) and SAP applications; ability to bridge functional and technical requirements.
- Excellent leadership communication and stakeholder management skills.
- Strong problem-solving organizational and decision-making abilities.
Preferred Experience
- Background in enterprise SaaS or large-scale digital transformation programs.
- Familiarity with system integrator/vendor management including contract execution and performance management.
- Experience working in a B2B environment with customer-facing applications.
Location & Travel
- Global role: ability to work across time zones is required.
- Travel up to 10% depending on program needs.
Our Company:
Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers products whether they are battling heat light corrosion abrasion moisture or chemicals and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.
Axalta operates its business in two segments: Performance Coatings and Mobility Coatings which serve four end markets including Refinish Industrial Light Vehicle and Commercial Vehicle across North America EMEA Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140 countries and coat 30 million vehicles per year. Weve recently set an exciting 2040 carbon neutrality goal in addition to 10 other sustainability initiatives and we take pride in working with our customers to optimize their businesses and achieve their goals.
1.2 - First/Mid Level Officials and Managers (EEO-1 Job Categories-United States of America)Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
In 2016, Axalta celebrates 150 years in the coatings industry. From the inception of our business in 1866 to the manufacture of next generation environmentally compatible products demanded in the 21st century, we have continued to evolve. What has not changed is a tradition of quality ... View more
