Customer Journey Expert PSS SEPA Direct Debit

We are looking for a Customer Journey Expert within the SEPA Direct Debits area. PSS is a service provider for payments and settlement services.
Payments are indispensable to and an integral part of our lives as individuals as businesses and to our organisation. INGs Payment and Settlement Services (PSS) is a professional services provider in payments settlements and open banking. PSS is building a global payments platform to consolidate all of INGs payments volumes resulting in cost-efficiency for ING and a more strengthened and centralised control environment for payments. PSS is an independent unit within INGs COO domain reporting directly into INGs COO. PSS is a Business Services oriented organisation. To deliver on our ambitious roadmap we have organised ourselves into a strong strategic and commercially focused organisation around our services.

The Team:

PSS works according to Agile principles in self-organising teams. Together with other CJEs you have an end-to-end responsibility for running and developing the SEPA Direct Debit Service.

Roles and responsibilities

• Maximising business value through ordering and prioritising the product backlog features and stories;
• Actively involved in the creation of Epics Features User Stories and Tasks;
• Build and maintain strong relations with important key-stakeholders (Risk Legal Compliance Audit service consumers service providers Finance Tax Sales);
• Solve impediments encountered in the development of the Service;
• Active and timely Backlog management in collaboration with business and other IT stakeholders with the ability to adapt quickly to impediments and challenges;
• Ensuring that functional and non-functional requirements are defined and met. Non-functional requirements include but are not limited to security resilience performance contractual legal and compliance requirements and obligations;
• Be in control regarding Risk and Compliance;
• Create a solid base with your development and operations team.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that youll stay curious. Keep learning. Take on return well back you to develop into an even more awesome version of yourself.

Furthermore you have:

• 5 years of experience in Agile environments in a corporate set-up and guiding on and offshore teams;
• 5 years of experience in SEPA Direct Debits in a banking environment;
• Excellent in English (Dutch is a pre);
• You are proactive an excellent team player and have a natural drive to act and deliver results on time;
• Take initiative work accurately and in a structured and disciplined manner have patience and resilience to handle setbacks.
• You are highly self-organising pragmatic and always seek opportunities to improve your work.
• Have a sharp eye for details while not losing the overall picture.

Rewards & benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include:

• A salary indication tailored to your qualities and experience within FS11 or lower end FS12
• 36 or 40 hour workweek
• Individual leave: 242 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (15 paid 15 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS) 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us and apply today!

Want to apply directly

Upload your CV and motivation letter by clicking the Apply button.

Please note that multiple interview steps involving various business stakeholders will be part of the selection process.

At ING we value and support our employees before recruiting external talent. If you think this vacancy is the right next step in your ING career wed encourage you to apply. Should you have questions about the vacancy or need to hear more before you feel you can apply Please do not hesitate to reach out to the responsible recruiter.