[Surgical Vision]

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Customer Management

Job Sub Function:

Non-Technical Customer Service

Job Category:

Professional

All Job Posting Locations:

Chiyoda-ku Tokyo Japan

Job Description:

JOB SUMMARY:

The Customer Service Specialist is responsible for managing daily order taking goods shipping and billing operation including 3rd party vendor management and EDI order handling.

The CS Specialist is expected to accelerate digital transfer to improve efficiency and accuracy on the daily job operation.

Description:

1. Order Taking

Ensure all orders received via telephone fax email & EDI are processed accurately and promptly upon receipt.
Arrange appropriate delivery for each product and customers.
Monitoring and ensuring the invoicing process.
Communicate with internal and external stakeholders and establish strong trust relationship.

2. Vendor Management

Monitor and ensure 3rd party vendor operation to keep appropriate service level
Communicate with 3rd party vendor and establish strong relationship.

3. Process Improvement

Accelerate digital transfer support to expand EDI order ratio
Provide recommendations and corrective action plans to improve current operation process using digital solution

4. Leadership

Join some projects actively and develop his/her ability.
Occasionally take a lead in some project
Well understanding of Our Credo achieve goal in line with company policy
Build good relationships both of internally/externally with an appropriate attitude

REQUIREMENT:

At least 5 years experience using SAP
Deep knowledge on Order Management (if not has system development or IT related long experience)
Data literacy able to read numbers understand KPIs
Communication skills with internal & external customers
Ability to build trusted relationship internally and externally
Proactive problem-solving and root-cause mindset
Multilingual ability: Japanese English
Experience with Medical environment (preferred)
Previous participation in project such as process improvement and service transformation (preferred)

If you are Japan employee please read Internal Application Guideline in Ask GS. Especially if you are less than 18 months in your current role you are required to obtain application approval from your current manager as well as your respective BUHR. If you are Japans employee you are not able to apply for multiple positions at once.
Once you move to 1st interview stage please make sure to inform to your current manager.
For Employee Referral Program (ERP) please read and understand the details of Employee Referral Program in Ask GS and make a compliant referral.

応募の際はAskGS内の社内公募ガイドラインをご一読いただき応募ください１８か月未満の方は応募前に上長及び担当BUHRの許可を取ってから応募ください複数同時応募不可になります
在籍期間に関わらず書類選考を通して１次面接に進んだ場合は社内公募に応募し選考に進むことを上司に報告してください
社内紹介を行う場合はASK GS上のEmployee Referral Programの詳細を理解した上でコンプライアンスを守って紹介したものとみなします

Required Skills:

Preferred Skills:

Business Behavior Communication Corrective and Preventive Action (CAPA) Customer Analytics Customer Centricity Customer Retentions Customer Satisfaction Customer Service Customer Support Operations Customer Support Trends Omni-Channel Support Organizing Problem Solving Process Oriented Project Management Self-Service Tools Service Request Management