Client Experience Specialist
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Job Location:
Toledo, OH - USA
Yearly Salary:
$ 42000 - 46000
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
We are seeking detail-oriented and customer-focused individuals to join our team as a Client Experience this role you will support clients throughout the travel planning and booking process by providing guidance coordinating reservations resolving service concerns and ensuring a seamless customer experience.
No prior travel industry experience is required. Comprehensive training and ongoing support are provided.
Key Responsibilities
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Serve as the primary point of contact for client inquiries and support
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Curate tailor and adjust personalized itineraries
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Provide accurate travel information and personalized recommendations
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Research and verify booking options using approved systems
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Resolve service-related concerns in a timely and professional manner
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Maintain detailed and accurate client records
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Communicate clearly via phone email and online platforms
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Participate in training sessions and team meetings
Qualifications
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Strong written and verbal communication skills
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Customer-focused mindset with strong problem-solving abilities
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Detail-oriented and highly organized
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Comfortable working independently in a remote environment
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Legal eligibility to work in the U.S. U.K. Mexico Australia or Spain
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English communication proficiency
What We Offer
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100% remote position
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Flexible scheduling
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Ongoing training and professional development
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Incentive programs and travel-related perks
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Opportunities for advancement
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
