IT Help Desk 1 Intern
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Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
IT Help Desk Internship
Location: On-site Cape Fear Moto Group
Reports To: IT & Information Security Manager
Type: Unpaid Internship (Hands-On Learning Experience)
Schedule: Flexible (Ideal for students or recent graduates)
About the Role
This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group. You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations.
This role is learning-focused not labor-focused. The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed how systems are managed and how technology supports sales service and operations.
If youre curious about IT enjoy problem-solving and want to see what an IT career really looks like day to day this internship is a great entry point.
What Youll Learn
As an IT Help Desk Intern youll gain exposure to:
How IT supports a multi-location dealership environment
Real-world troubleshooting (hardware software and user issues)
User onboarding and offboarding processes
Basic networking concepts and device management
Ticketing documentation and IT workflows
Cybersecurity fundamentals and best practices
How technology directly impacts sales service and business operations
Youll work on simple guided tasks at first and gradually take on more responsibility as your skills grow.
Day-to-Day Responsibilities
Under supervision and guidance you may assist with:
Basic help desk support (password resets software issues printer issues)
Setting up new user accounts email and devices
Assisting with workstation setups and equipment deployment
Performing basic system checks and updates
Documenting common issues and solutions
Helping organize IT inventory and equipment
Shadowing troubleshooting of more advanced issues
Assisting with small IT projects as learning opportunities
Who This Is For
This internship is ideal for someone who is:
- Considering a career in IT and wants hands-on experience
Studying IT Computer ScienceCybersecurity or a related field
Recently graduated and looking for real-world exposure
Curious reliable and willing to learn
Comfortable asking questions and taking feedback
No prior professional IT experience is required.
What Youll Gain
Real-world IT experience you can put on your resume
Exposure to enterprise tools and systems
One-on-one mentorship from an IT Manager
Insight into multiple IT career paths (help desk systems security networking)
A strong understanding of how IT supports business and sales operations
A professional reference upon successful completion
Required Experience:
Intern
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
PURPOSE:The Controller/Secretary-Treasurer must fairly represent the financial condition of the company, develop controls necessary for the proper conduct of bu...
