CTC Help Desk Specialist II
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Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
CTC Help Desk Specialist II WTRS -Hohenfels Germany
OVERVIEW:
Location: Joint Multinational Readiness Center - Instrumentation System (JMRC-IS) Clearance Level: Secret (or Ability to Obtain)
Position Overview
As a Tier I Help Desk Technician for the JMRC-IS you are the first line of defense in maintaining the technical integrity of the Armys premier training addition to rapid-response troubleshooting this role integrates Project Management Tracking to ensure that long-term system upgrades and exercise preparations stay on schedule and within scope
KEY RESPONSIBILITIES:
Hardware & Software Troubleshooting
Hardware: Perform diagnostic testing installation and repair of desktop PCs laptops peripherals and specialized JMRC instrumentation (GPS modules radio interfaces).
Software: Provide front-end support for Windows 10/11 Microsoft 365 and proprietary mission-specific applications used for After-Action Reviews (AAR).
Identity Management: Manage user accounts and permissions within Active Directory and ensure systems meet DoD cybersecurity standards.
Networking & Connectivity
Troubleshoot Layer 1 and Layer 2 connectivity issues including cabling port activation and Wi-Fi authentication.
Assist in monitoring network health to ensure seamless data flow between field sensors and the central data center.
Project Management & Tracking
Milestone Monitoring: Use project management software (e.g. Jira MS Project or ServiceNow) to track progress on system deployments and infrastructure refreshes.
Documentation: Maintain detailed logs of project-related tasks ensuring that hardware rollouts for specific training rotations are completed by Go-Live dates.
Resource Coordination: Assist in tracking equipment shipments and labor hours allocated to specific JMRC-IS modernization projects.
Reporting: Generate weekly status reports for leadership regarding ticket trends and project bottlenecks.
Administrative & Other Duties
Provide on-site support in tactical field environments during active training exercises.
Escalate complex issues to Tier II/III teams with comprehensive diagnostic data.
Participate in lessons learned meetings to improve future project workflows.
Please list by order of priority and if possible provide the percentage of time spent on the activity all should equal 100%.
MATERIAL AND EQUIPMENT DIRECTLY USED:
Computer hardware software and telephone and radio communications.
WORKING ENVIRONMENT:
Primarily indoors. Rotating shifts including nights weekends and holidays. Fast paced environment with on-demand support required.
EDUCATION & CERTIFICATIONS:
Education: High School Diploma or equivalent; Associate degree in IT preferred.
Certifications: CompTIA Security CE (required for IAT Level II compliance).
Experience: 12 years in a technical support role; basic exposure to project management methodologies (Agile Waterfall or Lean).
Technical Proficiency: Proficiency with ticketing systems and project tracking tools.
One-year related experience may be substituted for one year of education if degree is required.
SKILLS & TECHNOLOGY USED:
Familiarity with military communication systems or tactical networks.
Experience using Jira Confluence or Microsoft Project to track team tasks.
Strong organizational skills and the ability to manage multiple competing priorities simultaneously.
Equal Opportunity Statement
V2X is committed to building a diverse and inclusive environment in which we recognize and value each others differences as well as fostering a culture that promotes its core values: Professionalism Integrity and Respect. As an equal opportunity employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability or status as a protected veteran.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
