Position Summary

The HR Generalist provides high-volume operational and transactional support across the Human Resources department in a large urban school district of approximately 6000 employees. The position owns the end-to-end substitute teacher hiring process and supports a wide range of HR compliance documentation and employee-service functions. This role is essential in allowing senior HR specialists and directors to focus on strategic and project-based work.

Duties include records maintenance evaluation process management employee data updates onboarding support loan-forgiveness and service-verification processing random drug-testing coordination I-9 backup and HR operational communications. The Generalist works under moderate supervision and must exercise confidentiality accuracy and strong customer-service skills.

Pay Grade NC12

Essential Duties & Responsibilities

1. Substitute Teacher Hiring & Daily Readiness

• Manages the full substitute hiring pipeline including job postings applicant screening reference checks eligibility verification conditional offers onboarding and activation in the substitute management system.
• Conducts substitute orientations
• Maintains active substitute pools for all schools and alerts leadership when shortages
• Serves as administrator for the substitute management system: profile updates site assignments rate tables availability and user support.
• Tracks fill-rate and hiring-timeline metrics and recommends process

2. Core HR Transactions & Employee Support

• Processes name and address changes employment verifications demographic updates and standard HR forms.
• Provides employee and applicant support via phone email and in
• Monitors and technically manages the Classified Evaluation cycle including window setup form distribution supervisor access completion tracking and digital archiving.
• Maintains employee records including scanning indexing file organization and retention compliance.
• Supports health form collection and routing in collaboration with
• Prepares drug/alcohol test lists and maintains required
• Serves as backup for I-9/E-Verify processing reverification audits and purge

3. Compliance Records & Continuing Education Credits

• Maintains accurate digital personnel files and coordinates with staff to ensure completeness and compliance.
• Manages the technical record-keeping processes for continuing education units

(CEUs) including uploading batch imports reconciliation and audit preparation.

• Oversees onboarding/compliance processes for Non-Faculty Coaches including background checks credential verification and mandatory documentation.
• Assists as unemployment claims backup by gathering documentation responding to state requests and preparing hearing packets.

4. Recruitment & Training Operations Support

• Supports logistics for recruitment
• Provides micro-training and support to school administrators and clerical staff on HRIS and evaluation workflows.
• Manages loan-forgiveness and aggregate service verification including:
  • Receiving and reviewing employee
  • Verifying employment FTE status school assignments and qualifying service
  • Accurately completing employer certification sections within required
  • Communicating with employees regarding missing information required documentation or timelines.
  • Tracking submissions and maintaining secure digital records for compliance and
  • Reporting annual processing volume and turnaround metrics to HR

5. Communications Confidentiality & Continuous Improvement

• Drafts clear accurate employee communications FAQs knowledge-base articles and process guides.

• Maintains up-to-date HR information
• Utilizes Google Workspace and basic AI tools responsibly to prepare drafts streamline documentation and improve accuracy while ensuring data privacy.
• Tracks service metrics (documentation turnaround error rates volume) and identifies opportunities to improve workflows.
• Exercises strong confidentiality and judgment while handling sensitive employee

Qualification Requirements

• Bachelors degree preferred; Associates degree 48 college credit hours or extensive professional experience required.
• Strong proficiency with Google Workspace; ability to learn new systems
• Excellent communications interpersonal skills and customer service
• Strong attention to detail organization and problem-solving
• Ability to prepare accurate reports and maintain detailed
• Ability to establish and maintain effective working relationships with staff applicants and the public.

Knowledge Skills & Abilities

• Thorough knowledge of office practices procedures and compliance
• Ability to use (or learn to use) standard HRIS ATS and document-management
• Ability to perform and organize work independently and manage competing
• Strong written and verbal communication
• Skill in maintaining confidentiality with sensitive
• Ability to use Google Suite tools and basic AI for clerical
• Strong interpersonal skills with the ability to problem-solve for employees and school

Physical Requirements

• Occasional exertion of up to 10
• Regular sitting speaking hearing and repetitive
• Occasional standing walking stooping kneeling or light
• Work involves reviewing digital and paper documents operating office equipment and navigating typical office environments.

Disclaimer

This job description outlines the general nature and level of responsibilities assigned and is not intended to be an exhaustive list of all duties performed.