Manager, Events

At GameStop we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games electronics and gaming merchandise we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of whats possible. Whether youre a hardcore gamer or just starting out weve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

Working in-office and working on the Store Operations Team the Manager Events will act as the driving force behind our events program. Partnering closely with executive leadership to shape the vision this role owns the strategy design and execution of events translating big-picture goals into engaging impactful experiences. The Program Manager brings inspiration creativity and innovation to the role continuously evolving the program to deliver memorable moments that strengthen our community elevate the brand and set new standards of excellence.

This position sits onsite 5 days a week in Grapevine TX.

Responsibilities

• Partners build relationships and collaborate with cross-functional teams to understand business priorities and improve the execution of all initiatives that enrich our culture.

Event Strategy & Planning

• Develop and oversee the companys event strategy aligning with brand sales and community engagement goals.
• Design scalable event frameworks that can be adapted for store-level regional and national initiatives.
• Build a calendar of events that balances casual play learn-to-play competitive tournaments and promotional launches.

Program Development & Execution

• Create standardized event programs kits and play structures to ensure consistent guest experience across all stores.
• Partners with vendors publishers and licensors to design and execute co-branded or exclusive events.
• Establish best practices and playbooks for in-store associates to run events smoothly.

Operational Excellence

• Coordinate logistics for event materials marketing collateral prizing and inventory needs.
• Manage event registration systems store scheduling tools and reporting processes.
• Ensure compliance with company policies safety standards and licensing agreements.

Cross-Functional Collaboration

• Partner with marketing to promote events through digital social and in-store channels.
• Work with Store Operations and field leadership to drive execution and participation.
• Collaborate with merchandising and supply chain to ensure product tie-ins and availability for key events.

Associate Enablement & Training

• Ensure training guides and resources are available for store associates to host successful events.
• Develop tools that simplify execution and empower associates to engage players with confidence.
• Serve as the subject matter expert and point of escalation for event-related questions.

Customer & Community Engagement

• Create events that foster community inclusiveness and repeat participation.
• Gather feedback from players store teams and partners to continuously improve the event experience.
• Monitor trends in gaming hobby and fan communities to evolve the event portfolio.

Performance Measurement & Reporting

• Define success metrics for participation sales lift and customer satisfaction.
• Track analyze and report on event performance across the organization.
• Provide insights and recommendations to refine strategy and maximize ROI.

Leadership & Program Management

• Manage timelines budgets and resources to deliver programs on schedule.
• Lead cross-departmental initiatives and ensure alignment across stakeholders.
• Drive innovation testing and iteration to keep events fresh and competitive.

General Duties/Responsibilities

• Must be creative resourceful independent and function well in a fast-paced go-getter environment
• Manage relationships in a manner acceptable to others and to the organization
• Adhere consistently with all organizational policies related to our respectful workplace
• Demonstrate a consistent commitment to associate-focused service by prioritizing associate-based requests responding quickly and favorably to associate-based feedback and proactively seeking ways to help associates tell impactful stories
• Work collaboratively with others within and outside of his or her function to achieve goals simple processes reduce costs prevent loss ensure that work is completed safely accurately and on time
• Responsible for adhering consistently with all employment policies as stated in the employee handbook provided by his or her supervisor
• Model the high level of customer service expected of all GameStop associates including but not limited to responding to voicemails and emails within organizationally defined timeframes completing projects as committed responding to others feedback appropriately and making optimal use of organizationally limited resources by aiding other functional teams when appropriate
• Model team commitment by adhering to the teams expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative collaborative and flexible

Preferred Skills

• Financial Acumen -Ability to manage complex event budgets and accurately reconcile spending while spotting opportunities for added value and savings
• Communication-Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Planning and Organizing-Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate
• Customer Focus-Ensuring that the customer perspective is a driving force behind decisions; crafting and implementing service practices that meet customers and organizations needs
• Continuous Improvement-Reviews processes to determine any gaps between current outputs and expected requirements

Required Skills

• 3 years experience in events
• 2 years supervisory experience
• Bachelors degree preferred
• Exceptional networking skills
• Exceptional organizational skills with the ability to work under high pressure and handle multiple tasks concurrently
• Possess proficient analytical problem-solving and decision-making skills
• Proficient ability to maintain stable performance under pressure or opposition; such as time pressure or ambiguity
• Proficient ability to communicate effectively with others using spoken and written English
• Proficient ability to work collaboratively with others; conduct working relationships in a manner acceptable to others and to the organization
• Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically Access Excel Outlook PowerPoint and Word
• Proficient knowledge of Adobe CC Suite including Adobe Illustrator Adobe Photoshop and Adobe InDesign.
• Demonstrated ability to model customer-focused behaviors leading to outstanding customer experiences
• Consistently demonstrates a commitment to GameStop policies and procedures including but not limited to attendance confidentiality conflict of interest and ethical responsibilities

Full-time store positions at GameStop are also eligible to participate in incentive programs health benefits paid time off 401 (k) employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.