Graduate Demo & Tech Lead

Description -

We are looking for a dedicated and organized recent Graduate to join the Customer Welcome Center (CWC) team in Barcelona as a Demo & Tech Lead whose mission would be ensuring customer demonstrations and briefings are running flawlessly. Youll partner closely with the CWC team to deliver smooth highimpact sessions for customers prepare AV setups ensure content is always current and co-maintain our technical infrastructure.

Key Responsibilities

• Own briefing readiness: Set up AV systems (Teams/Zoom/others) microphones and presentations; perform slide checks and verify endtoend AV readiness before every session.
• Frontofroom support: Be the first technical contact during briefings; troubleshoot live issues and escalate to IT through the defined path when needed.
• Welcome & branding assets: Create and personalize welcome screen/templates in line with guidance from the Customer Experience Lead.
• Digital touchpoints: Own the showcases digital touchpoint(s) upload new content and keep all assets current and accurate.
• Content implementation: Publish and implement new showcase content based on inputs from Solutions and/or Customer Experience Leads.
• Inventory & product lifecycle: Add new products to the showcase update inventory tools remove EOL items and coordinate replacements in alignment with the team.
• Documentation: Maintain clear uptodate runbooks for troubleshooting accounts processes and setup checklists.
• Customer tours & events: Support the team with tours and events as needed.

Requirements

• Bachelors degree in Technical fields and/or Audiovisual. Sound knowledge on network.
• Work experience is not required but appropriate internships related to the job content would be a plus.
• Proficient level of English and Spanish. An additional European language would be a plus.

Qualifications

• Resourcefulness and a troubleshooting mindset.
• Discipline in organization of assets tickets.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving skills.

What we offer

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse continued internal growth and career opportunities. Including HPs own learning platform and LinkedIn Learning.
• An attractive benefits package:
  • Health & Life insurance
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers
  • HP product discount
• Work life balance / flexible working hours.
• Women Pride Young employees Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities including our onsite HP Charity day.
• Do you like to give back to the community Then join one of our many volunteering teams or be a part of the incredible HP charity day held on siteannually.
• Love sports Then take advantage of our sports center (indoor and outdoor) with 25 regular coordinatedactivities.
• We have an onsite Doctor and medical team for our employees including services such as: nutrition physiotherapy and general health.
• Printing Happy hour from photographs to large posters. And Hands-onworkshopsto print with the latest technology from wall covers to 3D printed models.
• Dedicated lactation room.
• Our Women Network organizes activities such as Networking the promotion of STEM vocations talks on improving business acumen work life balance and skills of the future etc.

Sounds like you Apply and lets have a talk!

Entity: Sales & Services

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal