Graduate Customer Experience Coordinator

Description -

We are looking for a dedicated and organized recent Graduate to join the Customer Welcome Center team in Barcelona as a Customer Experience Coordinator. The successful candidate will be responsible for ensuring a seamless and world-class experience for all visitors to our center. This role involves managing customer logistics and providing a 5-star hospitality experience to our guests. The ideal candidate will have a passion for interaction excellent organizational skills and a proactive approach to problem-solving.

This position is Onsite as the Customer Welcome Center in Barcelona.

Key Responsibilities

• Scheduling Management: Oversee the centers scheduling activities including assigning owners booking resources and effectively communicating with requestors to ensure smooth operations.
• Hospitality and Visitor Experience:Welcome and greet customers partners and influencers upon arrival ensuring they are comfortable and well-attended to prior to their briefings.
• Assist the Customer Experience Lead team with event planning and execution as required.
• Customer Logistics Coordination:Collaborate with local facilities catering companies and security teams to ensure a seamless experience for all visitors. Deliver a world-class experience by setting up rooms creating welcome packs printing labels for events and gathering visitor feedback.
• Inventory Management: Conduct regular physical inventory checks at the center and update inventory records in the inventory management tool.

Requirements

• Recent graduate (within the last 12 months) with a bachelors degree in Business Administration Tourism Communications or related field completed in the last year.
• Work experience is not required but appropriate internships related to the job content would be a plus.
• Proficient level of English and Spanish. An additional European language would be a plus.

Qualifications

• Superb organizational and event management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Strong attention to detail and problem-solving skills.

What we offer

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse continued internal growth and career opportunities. Including HPs own learning platform and LinkedIn Learning.
• An attractive benefits package:
  • Health & Life insurance
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers
  • HP product discount
• Work life balance / flexible working hours.
• Women Pride Young employees Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities including our onsite HP Charity day.
• Do you like to give back to the community Then join one of our many volunteering teams or be a part of the incredible HP charity day held on siteannually.
• Love sports Then take advantage of our sports center (indoor and outdoor) with 25 regular coordinatedactivities.
• We have an onsite Doctor and medical team for our employees including services such as: nutrition physiotherapy and general health.
• Printing Happy hour from photographs to large posters. And Hands-onworkshopsto print with the latest technology from wall covers to 3D printed models.
• Dedicated lactation room.
• Our Women Network organizes activities such as Networking the promotion of STEM vocations talks on improving business acumen work life balance and skills of the future etc.

Sounds like you Apply and lets have a talk!

Entity: Sales and Services

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal