Sr AI DeveloperAgentic AI Engineer

We are

At Synechron we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence Consulting Digital Cloud & DevOps Data and Software Engineering servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization from Artificial Intelligence and Blockchain to Data Science models Digital Underwriting mobile-first applications and more. Over the last 20 years our company has been honored with multiple employer awards recognizing our commitment to our talented teams. With top clients to boast about Synechron has a global workforce of 16400 and has 60 offices in 20 countries within key global markets.

Our challenge

We are seeking an Agentic AI Engineercandidate will be responsible to design build and operate LLM-powered agents that interpret inbound servicing requests (e.g. email / case intake) retrieve grounded knowledge and execute approved workflows through secure too/API integrations - with enterprise-grade controls observability and human-in-the-loop patterns.

Additional Information*

The base salary for this position will vary based on geography and other accordance with law the base salary for this role if filled within Charlotte NC is$90k - $95k/year & benefits (see below).

The Role

Responsibilities:

Agentic Al Solution Development

• Build and enhance LLM/agent orchestration (Planner/supervisor patterns tool-using agents routing guardrails).
• Implement intent classification information extraction validation and decision logic for servicing workflows.
• Developed tool calling integrations to downstream systems (CRM workflow engine core banking services case management).
• Implement human-in-the-loop workflows (review approval escalation override) based on confidence/risk thresholds.

Knowledge and grounding (RAG)

• Design and implement retrieval-augmented generation (RAG) for policy procedure grounding and resolution guidance.
• Build knowledge ingestion pipelines with refresh/versioning.
• Improve answer quality via chunking strategies embeddings re ranking and context management.

Quality Safety and Evaluation

• Define and run evaluation frameworks: golden datasets scenario tests regression tests and automated scoring.
• Reduce hallucinations and risk by implementing prompt policies constraints structured outputs and verification steps.
• Partner with risk slash compliance to ensure traceability audit logs explain ability requirements are met.

Production Readiness and Operations

• Implement observability for agents (latency cost tool failures drift quality signals escalation rates).
• Support CI/CD for agent prompts and configurations (versioning approvals rollback).
• Collaborate with platform and security teams on secrets management access controls PIl protections and safe deployments.

Requirements:

• 4 years of software engineering experience or equivalent with strong CS fundamentals.
• Hands-on experience building with LLMs and modern Al app stack (agents RAG tool/function calling).
• Strong proficiency in Python and building back-end services/APls.
• Experience with at least one: LangChain/ LangGraph Llamalndex Semantic Kernel or equivalent frameworks.
• Experience with vector databases and search (e.g. Pinecone Weaviate Milvus OpenSearch/Elastic).
• Experience deploying services in cloud environments (AWS/Azure/GP) with basic DevOps practices.
• Strong understanding of security and privacy principles (PIl handling least privilege audit logging).

Preferred but not required:

• Experience in financial services or other regulated domains (risk controls compliance audit readiness).
• Experience integrating with enterprise workflows (e.g. ServiceNow Custom workflow engines BPM/RPA).
• Familiarity with model evaluation approaches (LLM-as-judge rubric scoring retrieval evals offline/online testing).
• Experience with messaging/eventing (Kafka/SQS) email ingestion pipelines and document processing.
• Exposure to MRM concerns and governance (model cards risk assessments validation processes).

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical dental vision life insurance and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities focused on skills substantive knowledge and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the worlds leading tier-one banks financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse fun-loving and global work culture.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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