Job Description

Job Title: Logistics Team Administrator

Department: Alcura Operations

Location: Alcura Northampton

Reports To: Logistics Team Manager

Job Purpose:

All staff are expected to understand the principles of Good Distribution Practice of Medicinal Products for Human Use (2013/C 68/01) which is reflected in our SOP REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix

As part of the Logistics Team in Alcura you will be responsible for monitoring deliveries and addressing any challenges it is important to approach this role with a can do attitude to engage teams in a KPI driven culture which you will be part of delivering challenging productivity targets in a busy logistics environment which requires a complete appreciation of the importance of the end user.

The Logistics team manager will set workload focusing on KPI monitoring delivery issue resolution and ultimately customer satisfaction.

As the Logistics team administrator you will be able to recognise weaknesses in systems you will support the logistics team manager in finding resolution to drive for continuous improvement and CAPA. You will have awareness of QMS and recognise the importance of adopting the Alcura Q-Pulse system in your daily activities.

You will track all deliveries which have been dispatched from Alcura and take appropriate action to any challenges faced as directed by the logistics team manager.

You will work with the wider logistics team which is also responsible for the day to day business and control of activities through one of the many logistics and dispatch areas of the Alcura operation inclusive of Specials homecare and specialist wholesale.

Principal Accountabilities :

Monitor and action delivery reports as directed by the logistics team manager.

Support regular performance reviews with logistics provider and feedback minutes.

Engage with the logistics provider for Alcura.

Manage with well-defined KPI process using this system to drive performance improvements.

Process all delivery queries and manage expectations accordingly.

Use the Alcura systems as designed ensuring that all data is correct and that Alcura data policies are adhered to.

Ensure delivery issues are managed effectively and correct action is taken.

Ensuring that the dispatch function for both wholesale and homecare are monitored as directed by the logistics team manager.

Monitor inbound calls from the external courier and contact patients with the express aim of reducing failed deliveries in conjunction with the external courier team

Obtaining quotes for and booking of Emergency deliveries (same day) with our approved external courier

Booking of collections with couriers when requested

Innovation and Complexity:

Sound technical and business knowledge required in the following areas:

KPIs Use of KPIs to monitor performance

Cost management Understanding of cost control

Internal customers Pharmacy Team Patient Services warehouse

Broad understanding of logistics and health & safety.

Systems Sage CRM/ Health Cloud MS Office

Autonomy and Independence:

Ability to work under supervision within given framework processes to deliver defined results is required. Must identify potential issues investigate and support long term solutions.

Individual must sustain high level contribution to the team result.

Financial Accountability :

No financial accountability

Informing and Advising Others :

Numerous cross-functional interactions:

Building relationships with other departments.

Effective internal communication to appropriate stakeholders on problems change and other important issues.

Continuous updates to line management and appropriate stakeholders

Ensuring routine and regular liaison with peers

Knowledge Skills and Experience Required

Intermediate knowledge of Microsoft Office with confidence to learn other systems

GDP Knowledge

Health and Safety adherence

Delivery operation knowledge

Working under pressure

Experience working with KPIs

Desirable

QMS/Q-Pulse awareness

Lean awareness

Homecare business awareness

Competency Profile:

Skill and Knowledge

Core Competency Areas

1. Leadership

Level 1 low

2. Customer Focus

Level 2

3. Developing Self and Others

Level 1 low

4. Managing Change

Level 1 low

5. Decision Making

Level 2

6. Communication and influencing

Level 2

7. Planning and Organising

Level 2

Key Dimensions:

No influence of budget.

Ability to track multiple tasks

GDP understanding

External communication.

Key Working Relationships:

Alcura Team Members

Internal & external customers

Level of Decision Making:

Daily tasks to be completed autonomously within defined processes and parameters

Consult with line manager regarding change management

Maintain delivery schedules in agreement with supplier & requirement

Additional Information:

Role holder expected to share knowledge and ways of working across teams to strive for best practice.

Role holder expected to demonstrate logistics setup knowledge

Role holder expected to cover other areas during absence of colleagues (if applicable)

Role holder may be required to work some Saturdays upon request.

.

As part of Cencora Alcura formerly known as Central Homecare has over 20 years experience in the UK homecare market providing clinical patient care directly to over 50000 people in their own community.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned