Sensitive Claims Team Manager

Were looking for a Team Manager to join the Sensitive Claims team within our award-winning Institutional Retirement business.

In this role youll be responsible for motivating and supporting a team of Defined Benefit Pension claims specialists to ensure that all sensitive claims work is handled with the empathy accuracy and urgency that is required.

If you are passionate about delivering excellent customer outcomes and leading teams to success then this could be the ideal role for you.

This is a hybrid working opportunity which means you can split your working week between your home and our Hove offices to help you achieve a work-life balance that works for you.

What youll be doing:

• Leading and motivating a team of claims administrators to deliver excellent service to members and representatives
• Overseeing the allocation and completion of work ensuring accuracy efficiency and alignment with relevant legislation & guidelines
• Managing and developing risk controls processes and documentation across the retirement claims lifecycle
• Acting as a technical expert on Defined Benefit pension administration and supporting colleagues with complex queries
• Reviewing and overseeing pension quotation checks including manual calculations where required
• Maintaining robust audit trails and ensuring processes support consistency compliance and good customer outcomes
• Analysing customer feedback and identifying opportunities to improve service and outcomes
• Embedding Consumer Duty principles in daily team activity ensuring awareness of vulnerabilities and fair customer treatment

Qualifications :

Who were looking for:

• Experience of leading and developing teams - ideally within a pensionsrelated environment but as a minimum within financial services
• Strong understanding of the administration of Defined Benefit pension schemes
• Ability to interpret legislation regulatory requirements and HMRC guidance in a practical customerfocused way
• Excellent attention to detail and confidence working with complex calculations or technical information
• Strong communication and stakeholder management skills with a collaborative approach
• A proactive mindset with the ability to identify risks and process improvements to enhance service delivery
• Commitment to delivering great outcomes acting with integrity care and diligence
• Willingness to work towards required qualifications (CII CF1 and FA2) and overseer signoff within two years

Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan 
• At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
• There are the many discounts we offer both for our own products and at a range of high street stores and online
• In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information :

At L&G we believe its possible to generate positive returns today while helping to build a better future for all. 

If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can. 

It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose. 

Remote Work :

No

Employment Type :

Full-time