Technology Support III, Securities Services Technology

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support team member in the Securities Services Technology team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing tools like Geneos Splunk etc.
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure

Required qualifications capabilities and skills

• Bachelors Degree in Computer Science
• 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Experience using telemetry & application performance monitoring tools such as: Splunk AppDynamics Dynatrace Grafana ITRS Geneos
• Managing production technology incidents to resolution ensuring timely engagement escalation and effective communication to business technology and vendor partners
• A proven track record of running Incident & Problem Management calls for business impacting outages performing post incident analysis identifying & implementing preventative measures and lessons learned following outages
• Knowledge on Trade Life cycle Position Management Valuation Asset Servicing
• Excellent interpersonal relationship and communication skills

Preferred qualifications capabilities and skills

• Experience with one or more general purpose programming languages and/or automation scripting (Python/Java)
• Working understanding of public cloud
• AWS experience & certification: experience with core AWS services such as: EC2 S3 EKS RDS Cloudwatch & DataDog
• Expertise in Excel Macro and PowerPoint