Supervisor, IT Desktop Support

Requisition Number: 512755

Why North Memorial Health

At North Memorial Health youre part of an inclusive health team that is rooted in our values: Advocate Courageously Rally Together Respect Uniqueness and Create Impact. Empathy and care are at the heart of Norths culture which is designed to actively support each team members wellbeing and growth. Our strength lies in our diversity and we embrace the unique contributions and experiences of each person. Together we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics 6 specialty clinics 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital established in 1954 is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009 is a 134-bed facility recognized as a top hospital in the state for Women and Children Care with a Level III NICU and is the largest Family Birth Center in the state (5000 deliveries per year and over 60000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals list 2023 Womens Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community with initiatives that reinforce our belief in diversity equity and inclusivity to promote a workforce that enables authenticity as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions backgrounds languages beliefs and customs of our community and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths assumptions and acts of implicit bias.

About this position

Were driven to deliver healthcare differently. You too Then your IT career could be waiting at North Memorial Health. North is a place where you can do purposeful work in an environment thats big enough to allow for professional and personal growth but small enough to see your dedicated work making positive changes. Every team member makes their mark and thats the way we like it.

Do you love solving problems leading great teams and the excitement when new technology is released Were looking for an End User Technology Supervisor to keep our desktop support operations running smoother than a fresh install of Windows. Youll lead a talented team of important onsite IT ambassadors who directly connect IT services to valued customers ensure incidents are resolved quickly and champion continuous improvementbecause Have you tried turning it off and on again only gets us so far.

What Youll Do
- Supervise the EUT Desktop Support function and collaborate with business partners to keep devices and applications running in an organization with locations open 24x7 including a level 1 trauma center
- Provide leadership guidance and the occasional pep talk to your team
- Champion partnerships with our community through our IT intern program
- Track and report metricsbecause numbers tell the story (and help us brag)
- Drive process improvements that make life easier for users and techs alike
- Handle scheduling timecards inventory and performance reviews without losing your sense of humor
- Collaborate with IT leadership to align with organizational goals and build a positive team culture
- Jump in on technical issues when neededbecause you know your stuff
- Manage projects budgets and help the team adapt in a fast-paced environment

Why Youll Love It Here
- Be part of a mission-driven organization that values innovation and user experience
- Opportunities for career growth certifications and leadership development
- A collaborative culture where we take our work seriouslybut not ourselves

Requirements

Education

Associates degree required Bachelors degree preferred

Experience

Experience
Minimum 5 years Desktop Support experience preferably in a healthcare environment.- -Minimum of 3 years of previous supervisor experience is required in IT.
Leadership experience preferred
Knowledge Skills and Abilities
Proven superior customer service etiquette and the ability to deal effectively with customers vendors peers and management.
A strong dedication to quality customer service.
Proven problem-solving and troubleshooting skills.
Professional communication skills both written and oral
Demonstrated ability to solve most complex workstation issues.
Ability to work in a team environment strong interpersonal skills.
Demonstrated ability to prioritize analyze and solve problems/activities with minimal work direction.

Licensure/Certification

Microsoft Desktop Support Technician Certification
Valid Class D drivers license in state of residency with an acceptable driving record

The North Memorial Health System is dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt perfectly align with every qualification listed we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Non Contract

Hourspertwoweekpayperiod: 80

Shift: Days 8 hours

WeekendRequirement: Weekends as Needed

Call Requirement: Off Premise Call

Remote or On-site:On-site

FLSA Status: Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:N20 ($33.26 - $49.88) based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

STI Bonus Eligible: False

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position