Quality Manager

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Bucharest Romania

This is Worldline.

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

IMAC Support team is a CLS single point of contact for problems encountered around identity and access management.

Day-to-Day Responsibilities

The support provided by the IMAC Support Team goes beyond password resets and roles assignment. Our activity revolves around the following issues:

Internal and customer identities management
Password and accounts management
Role management
Authentication issues / OTP
Application access issues
Citrix (P4Sà and gateway related access issues
Audit and compliance

Who Are We Looking For

For each problem a first-level analysis is carried out to resolve the issue and depending on the case include cross-team work (WLSD Citrix infra System etc) and take into account challenging clients SLA.

To meet our expectations we need an internal resource with solid knowledge and experience of support and business rationalization capabilities whose missions and skills will be:

Lead profile with experience in the support field
Ability to rationalize the actual activity
Improved support service
Knowledge of different areas of intervention (IAM RedHat SSO etc)
Ability to absorb new areas
Provision and maintenance of a serlf-service information portal for users
Ensure a qualitative level of services for users
Improve user feedback and satisfaction
Being a team player

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

Hybrid Working Policy
Gift vouchers on the occasion of Christmas/Easter Holidays
Private medical services
21 vacation days/year
Referral bonuses for new hires recommended by you
WFH & Flexible Working Hours
Full access to the Learning platform

Shape the evolution.

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

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Required Experience:

Manager

Bucharest RomaniaThis is Worldline.Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of...