Field Service Technician II

Description:

This position will require overnight travel from Sunday - Thursday. Onsite at client location during normal business hours with travel overnight. OT may be required. Requires a valid state drivers license (Real ID compliant) clean MVR and a reliable vehicle.

Skills and Qualifications:

• Minimum 2 to 3 years of field service experience specifically in commercial printers required
• Certifications or education: Lexmark printer certification nice to have
• Must be able to do extensive traveling via plane and / or car
• Must have commercial / large printer experience; Lexmark printer certification nice to have
• Experience working on commercial printers and have an electronics / mechanical aptitude
• Working knowledge of Windows operating systems networks databases and network security concepts and tools is required
• Working knowledge of the Microsoft Office application suite including MS Outlook
• Experience with multi-platform Windows O/S required
• Working knowledge of Rufus Windows Server imaging photo printing experience ability to troubleshoot system connectivity Windows configuration
• Ability to work independently in a retail environment
• Ability to lift up to 50lbs.
• Excellent customer service skills and professionalism
• Able to communicate effectively both written and verbally with key stakeholders leadership partners team members other organizations and customers
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
• Demonstrated capability to achieve results in a fast-paced client-driven environment

Duties and Responsibilities:

• Onsite at client locations
• How many miles per day will the contractor be driving Will vary depending on client locations
• Should be located within 75 miles Hamilton AL 35801
• Project focus on upgrading advanced commercial printers at retail locations
• Duties may include replacing printer parts paper feed power supply changing the print head changing toner drum transfer belt image unit
• Perform complex upgrades and troubleshooting of printers servers hard drives and monitor systems
• Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment
• Install and remove equipment and systems as required
• Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems
• Ensure that all schedules transmission on-line systems and problems are resolved in an accurate and timely manner
• Serve as a liaison between customers departments and within the organization to lead problem resolution and change management processes
• Determine the most cost-effective repair / resolution to minimize customer downtime

Pay Rate - $23.00

Please send resume to OR OR