ServiceNow Business Process AnalystQA
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
ServiceNow Business Process Analyst/QA
Key Responsibilities
Job Summary:In this role you will partner with individuals across the organization at various levels including divisional business teams product owners IT teams and ServiceNow team members (Service Delivery and Operations teams) to facilitate user story gathering and design sessions and collaboratively define solutions that address key opportunities
Key Responsibilities:
- Requirements gathering business analysis implementation support and services of Development cycle (Agile Methodology SAFe Waterfall).
- Responsible for project goals and objectives key process decisions and alignment with project stakeholders related to large projects KPIs projections tracking and reporting for assigned initiatives
- Translate business needs into functional specifications and process flows
- Identify gaps inefficiencies and opportunities for automation and optimization
- Define and Owns HLD and LLD from functional standpoint however shall not be limited to only functional aspects alone and may extend further to business knowledge also.
- Conduct research and analysis to support business decision-making.
- Collaborate with stakeholders to identify and define project requirements.
- Support the development of project plans and timelines Upgrade activities.
- Assist in the preparation of reports and presentations for management.
- Participate in meetings and provide input on business processes and improvements.
- Perform other duties as assigned by the Senior Business Analyst or Manager like defining SOPs Knowledge Articles Training and Scope or other necessary artifacts.
- Recommend continuous improvements leveraging ServiceNows evolving capabilities.
Minimum Qualifications:
- Bachelors degree in business administration Information Technology or a related field.
- 4 years of experience in business analysis or related role.
- Good Understanding with ServiceNow configuration Basics scripting and integration capabilities.
- Strong functional experience in ITSM CMDB Workflow/Flow designer Service Portals/ESC Virtual Agentic AI Predictive Intelligence Workspace Process Automation playbooks
- Good Understanding on ServiceNow foundational data and data models for more than 2 applications (ITSM CSM HRSD SPM)
- Good Understating of ServiceNow best practices.
- ITSM and CMDB experience is must have.
- CSM ITOM FSM experience is a plus
- Hands on experience in Reporting PA and ATF or other testing tools is plus.
Skills:
- Good in building functional technical specs Presentation based on project scope Process Flows based on Business processes
- Ability to manage multiple tasks and priorities.
- Good knowledge of data analysis and reporting.
- Familiarity with project management software is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Visio Word Excel PowerPoint).
- Ability to work independently and as part of a team.
- High understanding of business analysis methodologies and tools.
Nice to Have
- Certification ITIL Expert or ITIL v3/v4
- Certifications on ServiceNow CSA and Business Analyst from other institutions
- Experience supporting global enterprise environments.
Required Experience:
IC
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
About Company
Ecolab is the global leader in water, hygiene and energy technologies and services. Every day, we help make the world cleaner, safer and healthier – protecting people and vital resources.
