Customer Support Representative

WHO ARE WE

Sonaca North America is driven by a passion for innovation and a commitment to excellence. As a leading provider of aerospace and defense solutions we are dedicated to making air and space travel safe and sustainable. We have 13 locations across North America and our engineering expertise and operational excellence set us apart from the competition.

Since the beginning in 1948 we have a proven track record of delivering high-quality products and services that are reliable safe and efficient. Our team of experts is dedicated to staying ahead of the curve in the aerospace and defense industry utilizing the latest technologies and processes to ensure that we deliver the best possible solutions to our customers.

Position Summary

Our Customer Support Representatives serve as the primary point of contact for internal and external customers working to process sales orders resolve customer requests questions and complaints and build lasting relations with our customers. They also ensure plant personnel facilitate flow of materials tooling paperwork etc. between work centers to achieve 100% on-time delivery through proactive management of each sales order.

Essential Job Responsibilities

• Manage customer short flows AOGs (aircraft on ground) including negotiating due dates when on-time delivery is in jeopardy.
• Serve as resident expert for assigned customer; Issues include contract requirements and specific needs of the customers and/or their representatives lead-times etc.
• Reviews all sales orders to filter FAI orders verify pricing and lead time for sustaining orders
• Review of all Purchase Order Changes and new order entry reports and apply changes or work with others as necessary to determine required actions if any Manage incomplete POs with customers to ensure all information meets Sonaca North America requirements
• Relay customer changes; address locations contacts and other important information to appropriate Sonaca North America personnel
• Regular use of ERP/MRP system to research analyze and report the customers delivery situation

Required Skills/Competencies

• Quality communication
• Time management
• Track record of building long-term relationships
• Problem solving skills
• Ability to learn all aspects of production control functions

Education and Experience Required

Bachelors degree in engineering or related field with limited background in a manufacturing environment; OR Associates degree with a minimum of 4 years customer service experience in aerospace manufacturing or closely related industry; OR High School diploma or equivalent with a minimum of 6 years customer service experience in aerospace manufacturing or closely related industry. Candidates that do not have a high school diploma or high school equivalency will be required to take a pre-employment assessment to be considered for the role.

In order to comply with U.S. government regulations applicable to this position all applicants must be either a U.S. citizen lawful permanent resident of the U.S. as defined in 8 U.S.C. 1101(a)(20) or a protected individual as defined by 8 U.S.C. 1324b(a)(3).

Physical Requirements

Must be able to sit for extended periods of time at a desk working and/or attending meetings with periodic breaks. Must be able to move throughout the office and/or manufacturing area and talk hear or otherwise communicate with employees management customers suppliers and others. May occasionally lift and /or move up to 10 pounds.

Work Environment: Normal work environment is a typical office setting. The noise level in the work environment is usually quiet to moderate. Required to wear Personal Protective Equipment (PPE) when on the shop floor.

Travel Required

Yes 10% of Time Traveling

WHY CHOOSE SONACA NORTH AMERICA

We take care of our people.

• 401(k) retirement savings plan with a percentage company-match contribution
• Competitive wages
• Paid holidays
• Paid time off
• Medical dental vision life and accidental insurance
• Short-term disability
• Long-term disability
• Employee assistance plan for access to counseling consulting and other community resources
• Wellness program
• Tuition assistance

Subject to eligibility terms and conditions

This job description is only a summary of the typical functions of the job not an exhaustive or comprehensive list of all possible job responsibilities tasks and duties. The responsibilities tasks and duties may differ from those outlined in the job description and other duties as assigned may be required. This document does not create an employment contract. Employees of the Company are employed on an at will basis and may be terminated at any time.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the companys online application system. If an applicant is unable to fully access the online application system Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation their name and preferred method of contact ready for Sonaca North Americas Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.

Sonaca North America is an E-Verify Employer.

Sonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer

NOTICE ON FRAUDULENT JOB OFFERS

It has been brought to our attention that there have been instances of fraudulent job offers purporting to be from Sonaca North America and/or its affiliates (LMI Aerospace).

This type of fraud is normally carried out through online services such as false websites or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information. The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process.

Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.

Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America please email .