Program Support
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Job Location:
Quincy, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Program Support
Location: Quincy MA 02171
Duration: 6 Months
Overview:
Seeking a Program Support professional to assist testing operations and administrative functions. This role reports to the Director of Administration & Business Processes (Operations Training Department) and may require rare travel to additional testing sites listed below.
Work Hours & Coverage:
The site requires approximately 48 hours of weekly coverage. Contractors will work up to 37.5 hours per week with schedules coordinated with the supervisor and adjusted based on operational needs.
Primary Site Schedule - North Quincy Computer Lab:
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Mon/Wed/Fri: 7:00 AM - 3:00 PM
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Tue/Wed: 6:00 AM - 2:00 PM
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One overnight shift weekly: 7:00 PM - 3:00 AM (rotating Tue/Thu)
Coverage is primarily daytime with occasional overnight sessions. Staff assigned overnight shifts may receive split or partial adjacent shifts to ensure safe scheduling. Overnight shifts rotate and are not guaranteed weekly.
Locations:
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Primary: 200 Newport Ave Quincy MA 02171
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May require occasional travel to:
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275 Dorchester Ave Bldg 15-72 South Boston MA 02127
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700 Atlantic Ave Boston MA 02111
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32 Alford St Bldg #12 Charlestown MA 02129
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331 Grove St Auburndale MA 02466
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Key Responsibilities
Primary - Test Proctor & Site Contact
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Greet and check in employees for scheduled testing
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Verify identity and testing eligibility
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Assign exams through LMS and ensure access
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Explain test rules and procedures
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Monitor sessions and enforce compliance policies
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Prevent unauthorized materials or misconduct
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Troubleshoot minor technical access issues
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Maintain a quiet organized testing environment
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Report irregularities to supervisors
Secondary - Administrative Support
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Enter data from paper files into digital systems (strong Excel required)
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Assist with high-volume data projects
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Maintain digital records and archives
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Operate scanners printers and office equipment
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Retrieve and process file/data requests
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Support departments with ad-hoc data tasks
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Review workflows and suggest process improvements
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Perform additional administrative duties as assigned
Requirements:
Strong organizational computer and multitasking skills; attention to detail; professionalism; ability to work independently; and compliance with policies regulations and applicable agreements.
