Senior Inside Sales & Customer Service Representative – Diablo Tools

High Point, NC - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Diablo Tools Inc. is looking for an extroverted highly motivated Inside Sales & Customer Service professional with 5 years of experience who thrives in a fast-paced competitive environment. This role is ideal for someone with a strong customer service and sales mindset a passion for customer relationships and the ambition for long-term growth with a path for promotion.

Maintain and develop a multi-state territory for growth and service activities in a fast-pace multi-tasking solution-focus inside environment.
Focus on all Inside Sales department initiatives such as upselling orders pre-selling new programs new product placements aligning dealers with the portal.
Review of day-to-day orders for efficient & accurate processing working directly with customers reps operations and accounting to correct errors or issues ensuring same day order processing and 100% follow-through support to satisfy our customers.
Provide high-level customer service for existing customers new prospects outsides sales end-users and sales managers to achieve greater customer satisfaction and solutions via phone email and portal to cover inbound and outbound calls
Continued development of skills to support sales & service initiatives company growth objectives compliance and cultural values.
Process and/or assist with all customer claim requests for efficient processing (shortages overages RGAs buybacks program credits advertising Coop etc.).
Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.
Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts group associations and business communication accuracy.

Qualifications :

5 years of Inside Sales and/or Customer Service experience
A competitive goal-driven attitude with strong communication skills
The ability to build trust and deliver solutions for customers
A desire to grow and take on increasing responsibility
Bachelors degree required or Associates degree with a minimum of two (2) years of relevant experience.
Successful experience working in a fast passed dynamic environment under pressure while maintaining a positive calm cool & connected attitude.
Basic Product Knowledge power tools and accessories.
Excellent organizational and time-management skills to maintain initiatives with ability to multi-task to complete daily tasks and make deadlines.
History of successful problem solving with the ability to manage train coach and resolve issues to support team members customers and end-users.
Basic knowledge of Microsoft Office Suite (Word Excel PowerPoint Teams)

Basic knowledge of construction products and power tools is necessary.

We provide a world class hands-on sales and product training program for all candidates regardless of previous experience. We offer a tremendous career track in sales and marketing focused on development and growth for our employees.

Additional Information :

Position is eligible for additional bonus compensation based on territory sales in accordance with company bonus plans.

Diablo Tools Inc. is committed to putting People First. We offer a comprehensive benefits package that includes health dental and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plan with an generous employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave adoption assistance; and reimbursement of education expenses.

Are you hungry ready for immediate impact excited for a challenge Change your future forever by joining the Best!

Diablo Tools and the Robert Bosch Tool Corporation are proud supporters of STEM (Science Technology Engineering & Mathematics) Initiatives

FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)

By choice we are committed to a diverse workforce EOE/Protected Veteran/Disabled.

Indefinite U.S. Work authorized individuals only. Future sponsorship for work authorization unavailable.

Safety Sensitive Position

#LI-ML1

Remote Work :

Employment Type :

Full-time

Diablo Tools Inc. is looking for an extroverted highly motivated Inside Sales & Customer Service professional with 5 years of experience who thrives in a fast-paced competitive environment. This role is ideal for someone with a strong customer service and sales mindset a passion for customer relati...

Maintain and develop a multi-state territory for growth and service activities in a fast-pace multi-tasking solution-focus inside environment.
Focus on all Inside Sales department initiatives such as upselling orders pre-selling new programs new product placements aligning dealers with the portal.
Review of day-to-day orders for efficient & accurate processing working directly with customers reps operations and accounting to correct errors or issues ensuring same day order processing and 100% follow-through support to satisfy our customers.
Provide high-level customer service for existing customers new prospects outsides sales end-users and sales managers to achieve greater customer satisfaction and solutions via phone email and portal to cover inbound and outbound calls
Continued development of skills to support sales & service initiatives company growth objectives compliance and cultural values.
Process and/or assist with all customer claim requests for efficient processing (shortages overages RGAs buybacks program credits advertising Coop etc.).
Support all departmental mitigating control tracking and reviews by providing supporting documents or approvals for processing to assure Inside Sales Department is in full compliance.
Assist with resolving order and shipping issues to satisfy customers quickly while identifying corrective actions to avoid moving forward.
Manage customer accounts for accurate channel setup and maintenance to ensure updated with latest customer contacts group associations and business communication accuracy.

Qualifications :

5 years of Inside Sales and/or Customer Service experience
A competitive goal-driven attitude with strong communication skills
The ability to build trust and deliver solutions for customers
A desire to grow and take on increasing responsibility
Bachelors degree required or Associates degree with a minimum of two (2) years of relevant experience.
Successful experience working in a fast passed dynamic environment under pressure while maintaining a positive calm cool & connected attitude.
Basic Product Knowledge power tools and accessories.
Excellent organizational and time-management skills to maintain initiatives with ability to multi-task to complete daily tasks and make deadlines.
History of successful problem solving with the ability to manage train coach and resolve issues to support team members customers and end-users.
Basic knowledge of Microsoft Office Suite (Word Excel PowerPoint Teams)

Basic knowledge of construction products and power tools is necessary.

Additional Information :

Position is eligible for additional bonus compensation based on territory sales in accordance with company bonus plans.

Are you hungry ready for immediate impact excited for a challenge Change your future forever by joining the Best!

Diablo Tools and the Robert Bosch Tool Corporation are proud supporters of STEM (Science Technology Engineering & Mathematics) Initiatives

FIRST Robotics (For Inspiration and Recognition of Science and Technology)
AWIM (A World In Motion)

By choice we are committed to a diverse workforce EOE/Protected Veteran/Disabled.

Indefinite U.S. Work authorized individuals only. Future sponsorship for work authorization unavailable.

Safety Sensitive Position

#LI-ML1

Remote Work :

Employment Type :

Full-time

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

Bosch Group

Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click