Licensed Insurance Professional Sales and Service

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful

The Opportunity

It is all about learning and growing.

We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license. This role is remote eligible in the continental U.S. However individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.

We have various schedules ranging from 9:30am to 7:00pm Monday thru Saturday local time with two consecutive days off. These roles include a shift differential of 15% for hours worked after 6:00pm and any hours worked on Saturday. Relocation assistance is not available for this position

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As a Licensed Insurance Professional youll work within defined guidelines and framework to provide customer service sales and retention activities for one or more of USAAs Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls email chat social media etc.) to provide adequate coverage and advice to help ensure members financial security.

What youll do:

• Maximize Property & Casualty sales potential by expertly handling member inquiries identifying cross-selling opportunities and providing exceptional service through various communication channels.

• Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes binding new business rating policy billing payment underwriting contract and coverage provisions and premium changes for insurance products and services. Also maintain respective trailing documents for all states.

• Identify assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers escalations and call backs.

• Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.

• Maintain required Property & Casualty (P&C) licenses and state registrations.

• Ensure risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED equivalent

• Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed

• 1 year of customer service experience in insurance financial services and/or relevant direct customer service and/or sales experience

• Ability to prioritize and multi-task including navigating through multiple business applications.

What sets you apart:

• Currently holds a Personal Lines insurance license and has current experience in a combined customer service and sales support role within a contact center environment for a major financial institution and insurance provider.

• Currently holds state licenses in all states (except Massachusetts)

• Currently utilizes Conversant ID Comm/Cisco Jabber and Guidewire for member support.

• Demonstrate a consistent ability to deepen customer relationships by achievingproduct expansion.

Salary: The hiring range for this position is: $43680 - $50300

#DNP

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.