Service Desk

Title: Service Desk

Location: Columbus OH

Duration: Long Term

Note:

This will be a second shift position 3:00 PM to 11:00 PM straight 8. Meaning they eat lunch while on duty at their workstation.

Tuesday night through Saturday night.( End of work week is Saturday night @ 11:00 PM)

Responsibilities:

Provides call center maintenance and documentation support to information system users and/or IT specialists (e.g. enters meta-data into repositories performs loading validation executes unit or system test scripts provides maintenance support for application software develops organizes files and maintains platform specific documentation).

Required Skill

Experience in Help Desk Software (e.g. Service Now & Remedy IRIS Powershell Genesis UEM Grafana)

Capable of High Level Documentation and Attention to Detail in Service Now / Ticketing solution.

Service orientation; Installation; Troubleshooting; Critical thinking; Systems Evaluation & Operational / Systems Monitoring.

Knowledge of:

(1) computers & electronics;

(2) oral & written communication tools & techniques;

(3) customer support & personal service;

(4) telecommunications (e.g. Microwave wireless fiberoptic);

(5) IT security principles & methods;

(6) Motorola MCC 7500 Radio Console;

(7) MARCS tower sites safety practices (e.g. HVAC door alarms etc);

(8) operating systems installation & configuration procedures;

(9) network standards protocols & procedures;

(10) platform usage;

(11) capabilities of network equipment including routers switches bridges & related hardware;

(12) back-up & recovery techniques;

(13) technical writing & documentation practices.

Skill for:

(14) reading comprehension;

(15) speaking;

(16) service orientation;

(17) installation;

(18) troubleshooting;

(19) critical thinking;

(20) systems evaluation & operational / systems monitoring.

Ability to:

(21) transport items up to 50 lbs;

(22) operate help desk software (e.g. Service Now Salesforce & Remedy Cisco Finesse Jabber (for call center) IRIS Powershell Genesis UEM Grafana MS Office 365 apps.

(23) carry out instructions in written oral or picture form;

(24) understand manuals & verbal instructions technical in nature;

(25) stay abreast of current technologies in area of IT assigned;

(26) deal with problems involving several variables in familiar context