Customer Service Rep Travel Enthusiast (On-Site)

Job Title:

Job Description

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a company that earns Worlds Best Workplaces Best Company Culture and Best Companies for Career Growth awards every year Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative youll join an organically diverse team from 70 countries where ALL members contribute and support each others success and well-being proudly united as game-changers. Together we help the worlds best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth were looking for more talented game-changers to join our purpose people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus at Concentrix theres real career (and personal) growth fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative youll:

• Receive incoming contacts from customers interested in purchasing/researching travel by following standard scripts and procedures.

• Determine customer reservation needs and preferences by utilizing established question and answer techniques

• Greet and converse with customers in a courteous friendly and professional manner.

• Make recommendations based on the customer needs and preferences.( air hotel car and ancillary travel products)

• Research travel rates destinations options and packages for customers.

• Process travel transactions by entering accurate and complete reservation information into the relevant systems

• Read legal scripts verbatim while maintaining sales and quality standards.

• Professionally and accurately support customer requests for itinerary changes or cancellations.

• Correctly answer general travel and site related questions from customers

• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• High school degree or equivalent (required)

• Travel savvy: passion / experience with travel

• Sales/service experience in retail sales service or other helping business (preferred)

• Willingness to work flexible shifts ( Mon-Fri 8am-1am AST Sat-Sun 8am-10pm AST)

• TICO certification (preferred)

• GDS experience for Service Agents (preferred

• Proficiency in a multi-system environment

• Exceptional verbal and written communication skills in English

• Typing 35 wpm as verified by a formal test

• Excellent computer skills and eagerness to excel at technical systems and internal tools

• Eagerness to learn new technologies

WHATS IN IT FOR YOU
One of our companys Culture Beliefs says We champion our people. Thats why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal this role youll also be provided with:

• The base salary for this position is $18.00/hr. (pay rate will not be below the applicable minimum wage) plus incentives that align with individual and company performance. Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program (EAP) registered retirement savings plan paid time off and holidays and paid training days.

• DailyPay enrollment option to access pay early when you want it

• Company networking opportunities with organized groups in the following topics: Network of Women Black Professionals LGBTQ Pride Ability (Disabilities) Dynamic ((Neurodiversity) Women in Tech OneEarth Champions and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

• Celebrations for Concentrix Day Game-Changer Appreciation Day Customer Service Week World Clean Up Day #MyOneEarthPromise and more

• A range of other perks and benefits

(We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why over 440000 game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing immediate vacancy; however we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

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Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees applicants or other covered persons by coworkers supervisors managers or third parties based on a persons race color religion creed sex sexual orientation gender identity national origin ancestry age veteran status disability unrelated to job requirements ethnicity genetic information military service union membership political affiliation marital status pregnancy or other protective status.

Potential Use of Artificial Intelligence (AI) in Hiring

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.