Customer Support Representative

Surrey - Canada

Monthly Salary: $ 42000 - 60000

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Department:

Customer Service

Job Summary

About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls)

Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer. For over three decades we have provided innovative building automation solutions for commercial healthcare education and leisure facilities.

Job Summary

We are looking for a Customer Support Representative to deliver exceptional service and ensure seamless customer experience. You will engage with customers vendors and internal departments via phone and email to provide product information confirm orders and resolve inquiries. Youll manage sales order data track shipments and ensure timely fulfillment while maintaining strong relationships through clear proactive communication.

Duties and Responsibilities

Engaging with customers via phone email or in person to provide product information confirm stock quote prices and process orders
Accurately entering and managing sales orders
Handling a high volume of customer emails and inquiries efficiently
Guiding customers in selecting products and recommending complementary solutions including EQUIP power supplies network switches and more
Building and maintaining strong proactive relationships through clear and interactive communication
Tracking orders and shipments to ensure timely delivery
Resolving customer complaints or claims promptly with appropriate solutions
Ensuring all orders reflect accurate pricing and comply with quoted agreements
Issuing credits and adjustments when needed
Meeting or exceeding individual and team Customer Service KPIs
Performing additional duties as assigned

Required Skills and Abilities

Highly organized with excellent time management and strong attention to detail
Comfortable performing repetitive tasks while maintaining high accuracy
Skilled at multitasking and adjusting priorities in a fast-paced environment
Strong problem-solving skills and a solution-oriented mindset
Proficient in Microsoft Office (Word Excel Outlook) and experienced with ERP systems (SAP knowledge is a plus)
Confident communicator both one-on-one and in group settings with strong verbal and written skills
Collaborative team player who can also work independently
Flexible adaptable and ready to embrace changing priorities
Committed to accuracy quality and delivering great results

Minimum Qualifications and Experience

High school diploma or equivalent GED.
2-3 years customer service experience.
1-2 years data entry experience (preferred).

Work Location: On Site (Shift time: 7:30am to 4pm 5 days a week)
City: Surrey
Type: Full-time Permanent
Salary: $42000 - $60000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create design and build sustainable solutions using massively scalable big-data architecture with a strong focus on building automation. Here are some of the Delta perks youll receive from day 1!

Employee & safety centric culture with the possibility of remote work
Flexible hours and scheduling available
Competitive total compensation along with generous vacation allowances
Three weeks of vacation
In-house & external training provided along with education support and opportunities for growth
Company funded annual personal development budget
Financial benefits & planning such as group RRSP & company match
Employer paid premiums for extended healthcare and family-focused benefits (health vision and dental)
Travel insurance coverage and access to the Employee Assistance Program (EAP)
Wellness - onsite fitness center & company reimbursement for personal gym memberships
Internal Recognition & Service Awards
Employee Referral bonuses
Transit accessible with free onsite parking
Regular company events such as Food Truck Fridays Lunch & Learn and other planned activities

Required Experience:

Unclear Seniority

About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls)Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer. For over three decades we have provided innovative building automation solutions for commercial healthcare ...