Job Description Summary

Job Description

Roles and Responsibilities

• Provide on-site serviceoncustomersinstalledbaseCT/MR equipmentincludingpreventativeand remedialserviceinstallationcalibrationtofactoryandcustomerspecifications.

• Completionofallrequireddocumentationtomeet customer businessandauditrequirements.

• Provide technical support outside of normal business hours and be available for call if required.

• Managerepairpartscycletimestobusinesstargets

• Maintaindailycommunications withcustomers to ensure resolutionand properfollow-upleadingtocustomersatisfaction.

• Maintaintoolsandtestequipmentproperly andensuringtheyarecalibrated

• MeetQualityManagementSystemandEnvironmentHealth andSafety requirements

• Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis the aid effective problem solving.

• Participate insalesopportunitiessuchascontract renewals andassist with promoting and implementing revenuegrowth programs.

• Integrate intothehospitalcultureandwork inconjunctionwithexistinghospitalresources to optimizetheservicedelivery processforequipmentcovered under ourMaintenanceService andStrategic AllianceAgreements.

• Develop an advisoryandconsultativerolewithyourprimaryassignedhospitals.

• Provide full and timely communication with customer field and account management teams to ensure efficient service delivery.

Required Qualifications

• TechnicalDiplomaor Degree inElectronics or Biomedical Engineering orequivalent experience or training.

• Minimum of two years post graduate experience in field service.

• Candidateshould haveaproventrack record of superior customer serviceskills and the abilitytoeffectively communicateacrossmultiplelevels bothinternallyand externally.

• Demonstratedcustomercontact / empathy / serviceexperience and the ability to communicatecomplex technicalissuesinan easy-to-understandmanner.

• Demonstrated technicalandtroubleshootingskills

• Exceptionalinterpersonalskills and organizational skills

• Boundaryless behaviour able to work with a diverse team across multiple functions

• Strong ability to executeindependent judgment in support of a team.

• Ability toworkindependentlyofdirectsupervision

• Experiencerespondingeffectivelyto customerconcerns

• Musthavea validCanadian drivers license.

• Required documentation includes a valid Canadian passport for cross-border business travel at the time of application.

• Willingness to be available after hours or work a rotating On-Call schedule including weekends for critical issues and coverage as necessary.

Special Physical Requirements

• Candidate must be able to lift carry push and pull up to 35 lbs. unassisted and frequently bend stoop twist climb crouch/squat kneel/crawl sit and stand for long periods of time.

• Candidate must also be able to reach at above and below shoulder level flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color close vision distance vision peripheral vision and depth perception.

Desired Characteristics

• ExperienceservicingGEHealthCareequipment (MRI & CT ) is preferred

• Networking skills and qualifications e.g. CCNA.

• Cyber Security skills

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

GE HealthCare offers a great work environment professional development challenging careers and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in Canada for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).It is a condition of hire that any new employee or contract worker that will provide products or services to a GE HealthCare customer facility are fully vaccinated and provide proof of COVID-19 vaccination. All offers of employment are conditional upon the satisfaction of this requirement. Fully vaccinated means that any such person must have received two doses of a COVID-19 vaccination approved by Health Canada. The second dose of vaccine must have been administered at least 14 clear days before commencing employment.

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