Customer Experience
Share
Job Location:
Owen Sound - Canada
Monthly Salary:
$ 18 - 25
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience
3040 Hours per Week
Hutten & Co. Land and Shore Owen Sound Ontario
Lead the first impression. Support great projects. Help tell our story.
About Us
AtHutten & Co. Land and Shore we create breathtaking outdoor spaces that blend rugged landscapes with refined natural beauty. From stonework and woodcraft to lush gardens shore solutions and docks our team delivers exceptional craftsmanship and memorable client experiences.
Every exceptional build begins with an exceptional experience and that starts at first contact.
About the Role
Were looking for a highly organized people-focusedCustomer Experienceteam member to serve as the welcoming front door of our company.
This role leadsLead Intake & Customer Service ensuring every inquiry is handled with professionalism warmth and accuracy. From there youll provide strong administrative support to our Design Build and Finance teams to keep projects moving efficiently. Youll also support marketing execution to help maintain a consistent and compelling brand presence.
This position is ideal for someone who thrives in a fast-paced environment enjoys balancing structure with creativity and takes pride in delivering excellence behind the scenes and at the front line.
What Youll Be Doing
Lead Intake & Customer Service
- Answer all incoming calls promptly and professionally
- Deliver a courteous knowledgeable solution-focused experience aligned with company values
- Accurately enter all inbound inquiries into CRM with complete details
- Categorize and route new leads within established timelines
- Maintain clean organized up-to-date CRM records
- Monitor open leads and ensure timely follow-up
- Prepare and share lead reports (source tracking volume trends conversion updates)
Contract Administration Support
- Prepare Design Build job binders (permits locates purchase orders)
- Assist with landscape construction contracts and work orders
- Support Project Management with documentation and job readiness
- Enter inventory adjustments into QuickBooks
Marketing Support
Content & Brand Execution
- Maintain a content calendar aligned with Hutten & Co.s brand voice and values
- Support seasonal storytelling aligned with sales rhythms
- Schedule social media posts and engage with audience responses
Collaboration with People & Culture
- Update website galleries team pages and posts monthly
- Capture and share weekly team and culture stories
Office Administration & Bookkeeping Support
- Code and allocate vendor invoices accurately
- Process POS terminal payments
- Maintain organized digital and physical filing systems
- Prepare new vehicle binders
- Provide general administrative support to Design Build Finance and Administration
What You Bring
- Alignment withHutten & Co.s Core Values: Relationships Passion & Growth
- Exceptional communication and interpersonal skills
- A performance-driven energetic approach
- Strong organizational and time management skills
- High attention to detail and quality standards
- Ability to multitask and work independently in a fast-paced environment
- An eye for brand consistency and storytelling
Qualifications
Education:
Business Administration Diploma (Accounting or Marketing preferred)
Skills & Experience:
- Strong social media clean editing and written storytelling skills
- Proficiency with QuickBooks Desktop Enterprise
- Microsoft Office Suite (Excel Word PowerPoint)
- Google Calendar Gmail
- Dropbox / OneDrive
- Web platforms (Facebook Instagram)
- Strong keyboarding and data entry skills
- GIS navigation experience is an asset
Why Join Hutten & Co.
- Be part of a supportive performance-driven team
- Play a central role in shaping the customer experience
- Contribute to both operational excellence and brand growth
- Work in Owen Sound Ontarios recreational hub surrounded by water trails and natural beauty
- Grow within a company that values excellence relationships and continuous improvement
How to Apply
If youre organized proactive and excited to be the first impression and steady support behind exceptional projects wed love to hear from you.
Apply today and help shape the Hutten & Co. experience from first call to final build.
Required Experience:
Manager
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Hutten & Co. is a premium landscaping company based in Owen Sound, ON, serving Grey & Bruce Counties and Collingwood, ON.
