Outreach Case Worker

Bournemouth - UK

Monthly Salary: £ 33797 - 37563

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Do you want to work in a role where you can support people to rebuild their lives

The Bournemouth Christchurch & Poole Rough Sleeping Service Team are looking for a committed individual to join our street outreach team tasked with reducing rough sleeping across Bournemouth Christchurch & Poole.

This role is both challenging and rewarding. It would suit an experienced worker who wants the autonomy and flexibility to find creative solutions or someone looking for a development opportunity who is keen to learn outreach skills and work with clients at a point where their need is acute.

You will be expected to work with clients in a variety of settings. As part of the Rough Sleeping Team you will be required to work some shifts starting at 6am and others finishing at 2am.

In this role you will:

Conduct outreach alongside a range of partners and proactively assess those found sleeping rough to rapidly access housing health services and treatment
Manage a caseload of clients experiencing multiple disadvantages where there are significant barriers to accessing accommodation and services requiring relationship building and a thoughtful approach to incremental change
Work with a truly diverse group of clients supporting them to make meaningful and lasting changes to their lives
Receive an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday and for all hours worked on Saturday and Sunday

About you

The successful candidate will be a strong communicator who can engage clients in a range of settings. You will be adaptable when facing communication challenges such as language barriers cultural differences or working with people who are neuro-diverse. This includes the ability to explain complex concepts in a simple and accessible way.

You will have some experience of client case management resilience to achieve agreed outcomes and the ability to work remotely and lone work with vulnerable people.

Holding a UK driving licence would be beneficial but is not essential.

St Mungos are committed to creating a diverse and inclusive workplace and we strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form please click on the Document tab on the advert page of our website.

When you are ready to apply click the Apply Now button to begin your online application.

Closing date: 10am on 9 March 2026
Interview and assessments: 26 March 2026

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years we have been on the ground every day and every night supporting people to recover from homelessness and advocating for change. We support around 28000 people each year and our work means that more than 2700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued and we welcome applications from all under-represented groups. We believe that equity diversity and inclusion improves the health wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity inclusion and wellbeing are prioritisedwe are happier healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more Click here to visit our Equity Diversity & Inclusion page.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky but with family friendly policies flexible and agile working options and an incremental annual leave allowance we are committed to making sure you have the options available as and when you need them.

These include:

Agile working model for suitable roles.
Supportive flexitime and toil arrangements.
28 days annual leave rising to 31 after five years service.
Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
Financial wellbeing platform offering loans advances and saving options.
Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
Cycle to Work scheme and interest free season ticket loans.
Discount vouchers including gym retail food & drink travel electricals and more.

Want to find out more Want to find out moreClick here to visit our Work For Us page.

At St Mungos we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. Thats why we have a robust induction training and development programme that supports colleagues throughout their career at St Mungos.

These include:

Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
Steps into Management programme to support colleague progression.
Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Documents

Do you want to work in a role where you can support people to rebuild their livesThe Bournemouth Christchurch & Poole Rough Sleeping Service Team are looking for a committed individual to join our street outreach team tasked with reducing rough sleeping across Bournemouth Christchurch & Poole.This r...

Do you want to work in a role where you can support people to rebuild their lives

You will be expected to work with clients in a variety of settings. As part of the Rough Sleeping Team you will be required to work some shifts starting at 6am and others finishing at 2am.

In this role you will:

Conduct outreach alongside a range of partners and proactively assess those found sleeping rough to rapidly access housing health services and treatment
Manage a caseload of clients experiencing multiple disadvantages where there are significant barriers to accessing accommodation and services requiring relationship building and a thoughtful approach to incremental change
Work with a truly diverse group of clients supporting them to make meaningful and lasting changes to their lives
Receive an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday and for all hours worked on Saturday and Sunday

About you

You will have some experience of client case management resilience to achieve agreed outcomes and the ability to work remotely and lone work with vulnerable people.

Holding a UK driving licence would be beneficial but is not essential.

St Mungos are committed to creating a diverse and inclusive workplace and we strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form please click on the Document tab on the advert page of our website.

When you are ready to apply click the Apply Now button to begin your online application.

Closing date: 10am on 9 March 2026
Interview and assessments: 26 March 2026

About Us

What We Offer

Below are some of our key focus areas to improve both our candidate and colleague experience:

A growing number of diversity networks including LGBTQ Womens Action Lived Experience and Anti-Racist networks.
Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
Mandatory Diversity & Inclusion training for all staff unconscious bias training for managers and a range of other courses such as Trans awareness and Autism Awareness.
In recognition of the importance of transparency we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more Click here to visit our Equity Diversity & Inclusion page.

These include:

Agile working model for suitable roles.
Supportive flexitime and toil arrangements.
28 days annual leave rising to 31 after five years service.
Family friendly leave policies including - maternity adoption and parental leave. Carers leave and fertility treatment leave.
Financial wellbeing platform offering loans advances and saving options.
Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
Employee Assistance Programme and access to SmartHealth app 24/7 GP appointments health checks and nutrition advice.
Cycle to Work scheme and interest free season ticket loans.
Discount vouchers including gym retail food & drink travel electricals and more.

Want to find out more Want to find out moreClick here to visit our Work For Us page.

These include:

Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
Steps into Management programme to support colleague progression.
Commitment to continued professional development with access to career development forums internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungos current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Documents