Program Coordinator

About Skilled US
Skilled US is a nonprofit workforce development organization preparing adults and young people for family-sustaining careers through scholarships and tuition-free training in healthcare IT construction manufacturing logistics and more. We pair instruction with wraparound supports and work-based learning to move learners from enrollment to employment and long-term retention.

Position Summary
The Program Coordinator is a key front-line team member responsible for supporting daily program operations and ensuring every participant partner and visitor receives a welcoming and professional experience. This role serves as the first point of contact at the Skilled US site helping assess participant needs providing administrative and event support and assisting the Director Operations Manager and Marketing Manager with program execution and day-to-day coordination. This position requires strong organization professionalism and the ability to manage multiple priorities under pressure while delivering excellent customer service and maintaining high standards of quality.

Core Responsibilities

Front-Line Participant Support & Site Experience

• Serve as the first point of contact for participants visitors and partners entering the Skilled US building providing a warm professional and student-centered welcome.
• Assess immediate participant needs and route individuals to the appropriate staff member or service (intake coaching instructors employment support etc.).
• Answer and triage inbound calls walk-ins and general inquiries with a solutions-oriented approach.
• Maintain a clean organized and welcoming front office space that reflects Skilled US professionalism and mission.

Program Operations & Administrative Support

• Support the Director Operations Manager and Marketing Manager with program-related projects tied to enrollment goals class operations participant services and site readiness.
• Provide administrative support to instructors as needed including printing materials preparation attendance support and classroom logistics.
• Assist with scheduling meeting coordination and internal communication related to classes workshops and events.
• Maintain accurate records and documentation to support smooth program delivery and compliance expectations.

Events Outreach and Enrollment Support

• Provide on-site support for recruitment events orientations community enrollment days and partner engagements.
• Assist with check-in processes participant flow sign-in sheets room setup and follow-up coordination.
• Support the distribution of outreach materials and help ensure staff have what they need for events and presentations.

Data Entry & Systems Support (Salesforce Tools)

• Enter update and maintain participant records and service activity tracking in Salesforce with high accuracy and timeliness
• Support data collection and basic reporting needs for operations and team visibility.
• Use Microsoft Office Google Workspace and other Skilled US tools to create and manage documents trackers schedules and communications.
• Utilize technology tools (including ChatGPT and related AI platforms) to support efficient communication drafting documentation and workflow support while adhering to confidentiality and data standards.

Required Qualifications

• 2 years experience in program coordination administrative support education/workforce services or a customer-facing operations role.
• High proficiency with Salesforce or a comparable CRM system (required).
• Strong working knowledge of Microsoft Office and Google Workspace (Docs Sheets Calendar Email).
• Comfortable using modern technology tools including ChatGPT/AI support platforms in a professional setting.
• Excellent organizational skills with the ability to manage multiple priorities under deadlines and changing needs.
• Strong interpersonal and customer service skills with the ability to remain calm positive and solutions-oriented.
• High attention to detail and commitment to excellence in participant experience communication and follow-through.

Preferred Qualifications

• Experience supporting adult education workforce development or community-based training programs.
• Experience supporting events enrollment activities or intake processes.
• Familiarity with participant-centered or trauma-informed service environments.
• Bilingual (preferred but not required).

Competencies for Success

• Professional presence and strong front-line communication
• Fast-paced multitasking and execution under pressure
• Follow-through dependability and ownership mindset
• Strong teamwork and ability to support multiple managers
• Consistent accuracy in data communication and logistics
• Positive attitude and do what it takes service orientation

Work Environment & Schedule

• In-person role-based at a Skilled US site with daily participant interaction.
• Schedule may include occasional early morning evening or weekend events depending on recruitment and program

Our Commitment
We are here to lift up individuals who are ready to work but have been shut out of opportunity. Our goal is not only to prepare thembut to place them. If you are passionate about workforce equity and driven by results we want you on our team.

This position description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice

Please read carefully.

Phalen Leadership Academies (PLA) is an equal opportunity employer. PLA does not discriminate in employment on account of race color religion national origin citizenship status ancestry age sex (including sexual harassment) sexual orientation marital status physical or mental disability military status or unfavorable discharge from military service.

By completing this application you understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for PLA to hire me. If hired I understand that either PLA or I can terminate my employment at any time and for any reason with or without cause and without prior notice. I understand that no representative of PLA has the authority to make any assurance to the contrary.

You attest by applying to this position that you have given PLA true and complete information on this application. No requested information has been concealed. I authorize PLA to contact references provided for employment reference checks. If any information I have provided is untrue or if I have concealed material information I understand that this will constitute cause for the denial of employment or immediate dismissal.