Senior Strategic Account Executive
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.
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See yourself at Twilio
Join the team as our next Senior Strategic Account Executive
About the job
Reporting to the RVP Strategic Account Rest of Asia this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging voice and email services. You will be directly responsible for protecting and growing Twilios communications business across your assigned customers with a focus on North Asia enterprises. As a Strategic Account Executive you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale global competitively sourced compliance-heavy use case-specific businesses. This role is cross functional dependent and your success will depend on building deep partnerships across product management finance support and operations.
Responsibilities
In this role youll:
- Manage and expand some of our most important customer accounts including high growth technology retail eCommerce and fintech companies.
- Develop drive and execute account strategy to consistently deliver strong revenue gross margin and gross profit results.
- Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
- Serve on a cross-functional account team with representatives from product finance support and services teams.
- Run a disciplined forecast consistently achieve goals and present guidance to executive management.
- Run highly consultative sales cycles with our largest customers with a focus on deep discovery listening to customer needs and being an effective champion for their point of view in the organization
Qualifications
Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- More than 10 years of combined experience in major account or strategic sales managing or leading quantitative highly analytical products and solutions for customers.
- Experience in supporting Chinese territories with coverage of DeFi (cryptocurrency) enterprises.
- Accountable for relationship management cross sells upsells and solutions consulting.
- Comfortable working with business and highly technical leaders while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.
- Entrepreneurial mindset with appetite to define processes and build programs.
- Proven track record of developing growing and delivering revenue & gross profit results especially for large-scale and enterprise customers in North Asia (Hong Kong & China).
- Bachelors Degree or equivalent years of experience.
- Fluency in Mandarin (speaking and writing) is desired to work with the Chinese customers
Desired:
- A Bachelors degree or equivalent experience
- CDP & CPaaS experience is highly desirable
- Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience
- An understanding of the customer experience (CDP CPaaS) business model
- Experience managing High Tech Chinese enterprises including DeFi & cryptocurrency
Location
This role will be remote based in Singapore
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.
Twilio thinks big. Do you
We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.
Required Experience:
Senior IC
Key Skills
About Company
Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful communication APIs to start building solutions for SMS and WhatsApp messaging, voice, and email.
