Desktop Support

Madison, OH - USA

Hourly Salary: $ 18 - 20

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

Codeworks an LRS company is seeking Desktop Support for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners.

This role is a great opportunity for individuals who enjoy problemsolving learning new technologies and supporting colleagues working across radio television and digital media.

As the User Support Specialist I you will serve as the first point of contact for technology support needs. This handson role includes:

Providing frontline support for commonly used tools such as Office 365 Google Workspace Windows/macOS applications printers and filesharing systems.
Troubleshooting technical issues setting up new equipment and assisting staff with resolving daytoday technology challenges.
Learning about and assisting with workflows used in media production to help ensure staff have reliable tools and systems.

Responsibilities

Assist with routine information technology (IT) support services for end users in alignment with organizational technology operations.
Serve as an initial point of contact for users providing guidance and connecting them with appropriate resources.
Support procurement installation configuration repair and modification of hardware software and related components under supervision.
Identify troubleshoot resolve and/or escalate issues involving data network connectivity client/server processes and applications following established procedures.
Assist with operational maintenance of technology systems to ensure compatibility functionality and alignment with user requirements.
Support individuals and groups by providing basic information about available technology resources.
Maintain internal knowledge base documentation and contribute new materials for commonly encountered issues.
Provide oneonone instruction to users on standard hardware software and business applications.

The base range for this contract position is $18.00 - $20.00 per hour depending on experience. The range displayed reflects the minimum and maximum target for new hires of this position across all U.S. locations. Individual pay is determined by work location and additional job-related factors.

Codeworks an LRS company is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race color religion creed national origin sex age disability marital status gender identity domestic partner status sexual orientation genetic information citizenship status or protected veteran status.

In some cases Codeworks an LRS company uses generative artificial intelligence (AI) in support of our hiring processes. Codeworks takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying you will be notified and will have the opportunity to opt out. Please contact with any questions.

Job DescriptionCodeworks an LRS company is seeking Desktop Support for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners.This role is a great opportunity for individuals who enjoy problemsolving learning new technolo...

Job Description

Codeworks an LRS company is seeking Desktop Support for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners.

This role is a great opportunity for individuals who enjoy problemsolving learning new technologies and supporting colleagues working across radio television and digital media.

As the User Support Specialist I you will serve as the first point of contact for technology support needs. This handson role includes:

Providing frontline support for commonly used tools such as Office 365 Google Workspace Windows/macOS applications printers and filesharing systems.
Troubleshooting technical issues setting up new equipment and assisting staff with resolving daytoday technology challenges.
Learning about and assisting with workflows used in media production to help ensure staff have reliable tools and systems.

Responsibilities

Assist with routine information technology (IT) support services for end users in alignment with organizational technology operations.
Serve as an initial point of contact for users providing guidance and connecting them with appropriate resources.
Support procurement installation configuration repair and modification of hardware software and related components under supervision.
Identify troubleshoot resolve and/or escalate issues involving data network connectivity client/server processes and applications following established procedures.
Assist with operational maintenance of technology systems to ensure compatibility functionality and alignment with user requirements.
Support individuals and groups by providing basic information about available technology resources.
Maintain internal knowledge base documentation and contribute new materials for commonly encountered issues.
Provide oneonone instruction to users on standard hardware software and business applications.