Application Support Analyst

Knoxville, TN - USA

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Purpose of the Role:

Provide customer support of software applications via help desk tickets
Application process improvement
Document requirements of applications
Coordinate internal and user testing of applications
Collaborate with teams
Conduct training sessions for application usage

Key Responsibilities & Accountabilities:

Provide end-user support for various systems troubleshooting issues related to our software
Analyze existing systems to identify gaps and recommend improvements to enhance efficiency and effectiveness.
Create and maintain documentation for system processes procedures and user guides to facilitate training and support.
Assist in the implementation of new systems and upgrades ensuring minimal disruption to operations.
Work with cross-functional teams to gather requirements design solutions and implement changes that meet business needs.
Conduct training sessions for users to ensure they are proficient in using the systems and understand best practices.

Qualifications :

Bachelors degree or equivalent work experience in project management or other people/asset management.
Proficient in SQL Server for report writing functions.
Proficient in Excel.
Experience with QuickSuite and SharePoint is a major plus.
Strong analytical skills to diagnose and resolve technical issues effectively.
Business maturity/acumen confidence and a high degree of personal motivation and energy (pro-active).
Strong written and oral communication skills.
Strong project management skills (planning organizing monitoring follow-up). Must be very effective in anticipating and resolving problems before they occur.
Ability to manage multiple tasks and pay attention to detail to ensure accuracy in data and system management
Requires exceptional interpersonal skills.
Strong analytical and problem-solving skills
Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision.
High aptitude in MS Office (Outlook Word Excel and Project).

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Purpose of the Role: Provide customer support of software applications via help desk ticketsApplication process improvementDocument requirements of applicationsCoordinate internal and user testing of applicationsCollaborate with teams Conduct training sessions for application usageKey Responsibilit...

Purpose of the Role:

Provide customer support of software applications via help desk tickets
Application process improvement
Document requirements of applications
Coordinate internal and user testing of applications
Collaborate with teams
Conduct training sessions for application usage

Key Responsibilities & Accountabilities:

Provide end-user support for various systems troubleshooting issues related to our software
Analyze existing systems to identify gaps and recommend improvements to enhance efficiency and effectiveness.
Create and maintain documentation for system processes procedures and user guides to facilitate training and support.
Assist in the implementation of new systems and upgrades ensuring minimal disruption to operations.
Work with cross-functional teams to gather requirements design solutions and implement changes that meet business needs.
Conduct training sessions for users to ensure they are proficient in using the systems and understand best practices.

Qualifications :

Bachelors degree or equivalent work experience in project management or other people/asset management.
Proficient in SQL Server for report writing functions.
Proficient in Excel.
Experience with QuickSuite and SharePoint is a major plus.
Strong analytical skills to diagnose and resolve technical issues effectively.
Business maturity/acumen confidence and a high degree of personal motivation and energy (pro-active).
Strong written and oral communication skills.
Strong project management skills (planning organizing monitoring follow-up). Must be very effective in anticipating and resolving problems before they occur.
Ability to manage multiple tasks and pay attention to detail to ensure accuracy in data and system management
Requires exceptional interpersonal skills.
Strong analytical and problem-solving skills
Skilled in maintaining stable performance under pressure; able to work with intermittent to limited supervision.
High aptitude in MS Office (Outlook Word Excel and Project).

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

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About Company

Principle

Principle is an international brand implementation company; we bring global brands to life in any environment, anywhere in the world; but why work for us? All our employees work in an environment where they are actively encouraged to maintain and improve our standards, to pursue new i ... View more

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