Volunteer Relations Specialist

Aurora, CO - USA

Yearly Salary: $ 24 - 26

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Position Title: Volunteer Relations Specialist

Classification: Non-Exempt

Reports To: Director of Corporate & Community Engagement

Location: Aurora

Compensation: $24.90 - $26.10 Hourly

Benefits: Medical dental and vision a 401(k) retirement plan with a 4.5% company match plus potential additional matching based on tenure PTO paid sick leave paid holidays and a paid utility days

As the food bank with the largest service area in the contiguous United States Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate mission-driven individuals.

The Volunteer Relations Specialist is a key member of the Corporate and Community Engagement Team (CCET) within the Development Department. As one of the frontline representatives of Food Bank of the Rockies Volunteer Relations program this role supports a highvolume multisite volunteer operation engaging approximately 24000 volunteers each yearcontributing the equivalent of 68 fulltime employees and more than $5.5 million in annual impact.

Working in a fastpaced environment the Specialist helps create a welcoming missioncentered experience for all volunteers while coordinating daily operations supporting crossdepartmental needs and implementing improvements that enhance efficiency and engagement. Through highquality volunteer experience and strong internal and external relationships this role strengthens community connections and directly advances organizational goals.

The Food Banks team is dedicated to creating an efficient food distribution network to reduce and help end hunger across the state. Staff are committed to embodying the Food Banks organizational values and mission in all activities.

If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued then this is an ideal position for you.

The mission of Food Bank of the Rockies is to ignite the power of community to nourish people facing hunger. We provide food and necessities to people in need through signature programs and by teaming up with hundreds of Hunger Relief Partners to serve communities across Colorado and Wyoming. We believe that for a community to thrive every person must have the resources they need to flourish and we strive to provide proper nourishment for every neighbor.

Primary Responsibilities: 70%

Serve as a primary frontline representative for the volunteer relations program handling volunteer inquiries and fostering strong relationships with volunteers staff and community partners
Serve as a member of the Welcome Team to greet and assist volunteers visitors and guests ensuring a warm professional and missionaligned first impression
Lead onsite volunteer relations by greeting and orienting volunteers facilitating a safe and productive shift environment making realtime decisions as needed and ensuring an engaging missioncentered volunteer experience from arrival through departure
Monitor and assess daily weekly and monthly volunteer needs coordinating volunteer assignments with internal departments including the Volunteer Center Order Selection Kitchen Dock Mobile Pantries and Programs among others
Serve as a point of contact for the Mobile Pantry Team regarding volunteer scheduling shift changes and dayof issues and collaborating with team members to identify and implement operational improvements
Manage scheduling communication and support for all volunteer types including individuals groups and courtordered volunteers
Serve as a subject matter expert in VolunteerHub ensuring data accuracy consistent reporting practices and workflow optimization
Create and update volunteer opportunities and group shifts in VolunteerHub manage rosters and attendance and adjust capacity or schedules in real time based on program needs
Generate VolunteerHub reports to support daily operations volunteer communications and departmental needs
Frequently collaborate with CCET to identify availability and fulfill highpriority or largescale volunteer requests for strategic partnerships and events
Troubleshoot volunteerrelated concerns enforce safety standards and escalate complex issues appropriately
Handle confidential information with discretion and professionalism ensuring the privacy and respect of volunteers staff partners donors or others

Support Functions: 25%

Assist in the creation distribution analysis and followup of volunteer surveys to support program evaluation
Contribute to updates of volunteer resources training materials and workflow improvements
Support the design and implementation of volunteer recognition program related activities includingVolunteer of the Month recognition and annual Feeding Hope volunteer appreciation reception
Build and maintain relationships with regular volunteers and long-time volunteers
Cultivate partnerships with local community organizations schools universities businesses faith-based groups and service organizations for ongoing volunteer recruitment
Support with Volunteer Relations Committee activities and initiatives and serve as lead for an assigned sub-committee
Provide shared oversight of the Volunteer Outreach Team with the Corporate and Community Engagement Specialist coordinating volunteer staffing for community events and advancing community relationships and engagement across the organization
Identify opportunities to improve VolunteerHub workflows and processes that enhance data quality operational efficiency and the volunteer experience
Partner with Development and CCET leadership to steward volunteers as current and prospective donors strengthen corporate partnerships and support donor cultivation strategies

Other Tasks: 5%

Execute administrative housekeeping safety and facilities tasks to support volunteer shifts including maintaining a clean lobby and locker area and coordinating building entry among other tasks
Execute volunteer safety plans and provide feedback to Safety Committee as relevant
Partner with Marketing & Communications on storytelling and content highlighting volunteer impact
Represent the volunteer program at volunteerrelated events and external engagements
Provide thought partnership to Western Slope and Wyoming volunteer teams as needed
Add relevant volunteer/donor correspondence and activities in Raisers Edge donor database to support Development team

Required Knowledge Skills and Abilities:

Commitment to fulfilling the Food Bank of the Rockies mission and positively representing the brand both internally and externally
Excellent customer service skills and ability to communicate effectively with diverse audiences
Ability to interact with others in a diplomatic courteous and positive manner
Comfortable with speaking to large groups and leading facility tours
Strong organizational multitasking and critical-thinking skills
Ability to prioritize and coordinate multiple tasks with competing deadlines
Demonstrated ability to work independently proactively and with sound judgment
Experience using volunteer management software for scheduling reporting and data entry (VolunteerHub preferred)
Strong computer skills including proficiency with Microsoft Office Suite (Word Excel PowerPoint Outlook) and Microsoft Teams

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of standing walking or sitting
Unpredictable daily changes balancing multiple stakeholders simultaneously
Regular use of office equipment such as computer mouse keyboard and printer
Sits in an open office cubicle in a shared office environment
Primarily indoor work with occasional outdoor requirements
Occasionally lift carry or move up to 50 pounds

Required Qualifications:

Bachelors degree in a related field from an accredited college or university or equivalent work experience
Minimum 3 years experience in volunteer coordination and/or customer service; nonprofit experience preferred
Proficiency of Microsoft Office Suite (Word Excel PowerPoint Outlook) and Microsoft Teams
Experience with VolunteerHub or similar volunteer management software preferred
Experience with donor CRM systems highly desired
Bilingual highly preferred Spanish preferred

Expected Hours of Work:

This is a non-exempt full-time hourly position working approximately 40 hours per week. The standard work schedule is Monday - Friday between 7:30 am 4:00 pm. Work schedules may vary and can include evenings.

Compensation:

$24.90 - $26.10 Hourly

Benefits:

At Food Bank of the Rockies we provide a fulfilling workplace along with a comprehensive benefits package that includes:

Generous Paid Time Off: Flexible paid time off including 10 paid holidays sick leave and opportunities for paid volunteer time.
Robust Retirement Plan: A 401(k) retirement plan with a 4.5% employer match plus additional matching based on tenure for a total potential match of up to 8.5% to support your long-term financial security.
Comprehensive Health Coverage: Competitive health dental vision and life insurance plans to support your meet your and your familys needs.
Medical and Parental Leave: Leave time is offered through the Colorado-funded FAMLI (Family and Medical Leave Insurance) Program.
Bilingual Incentive: A monthly incentive for certified bilingual staff recognizing and rewarding your valuable language skills.

To Apply:

Apply online through Applications will be accepted until February 19 2026.

Thinking about applying

True passion and excitement for making an impact are just as important as work experience.

We encourage you to apply even if you feel you dont check every box in this posting.

Food Bank of the Rockies is an Equal Opportunity Employer (EOE) M/F/D/V/SO. We are committed to providing reasonable accommodations to applicants with disabilities in order to participate in the application or interview process. If you require any accommodation please contact us ator .

Required Experience:

Position Title: Volunteer Relations SpecialistClassification: Non-ExemptReports To: Director of Corporate & Community EngagementLocation: AuroraCompensation: $24.90 - $26.10 HourlyBenefits: Medical dental and vision a 401(k) retirement plan with a 4.5% company match plus potenti...