Operations Officer, Mortgage Operations 12 Month Secondment
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
We have an exciting opportunity for an Operations Officer Mortgages to join our dynamic Application Capture Team.
Our Customer Operations Officers primarily support ING teams and third-party Brokers in Residential and Commercial mortgages variations credit administration savings applications securities treasury support card services reconciliations payments and settlements. They carry out clerical activities data processing Customer validation reporting and account maintenance. They must be honest prudent and act responsibly because they play an integral role across Customer Operations.
As an Operations Officer Mortgages youll be responsible for data accuracy and quality in applications that are submitted through our broker network and ensure processing is completed within specified timeframes.
This is a 12 month secondment role that can be based in either Sydney or Wyong.
What youll do
Uphold INGs service delivery guidelines ensuring that all customer operations processing is complete and processed within the agreed timeframes as well as quality requirements.
Assist ING Credit Assessors in the finalisation of approvals when all outstanding conditions and requirements have been met in accordance with bank policy and procedure.
Provide outstanding customer service to ING Customers Credit Assessors and Brokers (especially with enquiries).
Consistently meet SLAs and internal KPIs to achieve operational excellence in mortgages variations settlements savings daily Banking processing reconciliations or payments.
Comply with all ING policies and procedures (especially INGs Know Your Customer KYC fraud prevention regulatory compliance and risk) to avoid unacceptable operational risk.
What were looking for
Previous experience in a recent clerical or customer service position within the Banking industry.
A high attention for detail and accuracy to review applications on a first-time correct basis.
Intermediate Microsoft Office and numeracy/data analysis skills.
Effective coordination and time management skills.
Excellent verbal and written communication skills to confidently liaise with all stakeholders.
About Us
At ING were all about making life simpler and more rewarding - for the people who bank with us the team members who work with us and the communities were proud to support. Joining ING means stepping into an environment where your individuality isnt just welcomed - its celebrated. Weve built a culture thats fun inclusive and supportive giving you the freedom to be yourself so you can do your thing.
Whether youre taking ownership of exciting projects thinking outside the box or working with global colleagues youll find ING is the kind of place where growth isnt just a possibility; its a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace youll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills capabilities and how you align with our values - not on ticking every box. So if youre interested but dont meet all the criteria we encourage you to apply. Were invested in fostering a diverse and inclusive workplace where everyone feels like they belong. Were your alliesin helping you do your thingduring the recruitment process so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe We cant wait to hear from you!
(One last note: We operate using a direct talent sourcing model so no agency introductions please.)
ING is Australias most recommended bank according to RFI Globals Consumer Atlas Survey JanuaryJune 2025 (n 29510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more
Contact Sabrina Huynh
For support and adjustments including DEI LGBTQI confidential application support enquiries:
Applications will close Thursday the 19th of February.
Before you apply
Here at ING we consider employee development to be important and encourage existing employees to apply for suitable internal positions. It is expected that any employee applying for a vacant position would have been in their current role for a minimum of twelve (12) months before applying. This may be waived in special circumstances and after consultation with your manager
#LI-DNI
Required Experience:
Unclear Seniority
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
