3908-Senior Analyst Customer Solutions Strategy & Insights

Noida - India

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Description

About the Role

The Senior Analyst Customer Solutions Strategy & Insights serves as the strategic bridge between customer needs product priorities and delivery outcomes. This role ensures that customer requirements are translated into scalable product solutions measurable outcomes and clear prioritization reducing misalignment and rework. They bring structure insight and analytical rigor to decisions that shape what gets built prioritized and scaled.

A Day in the Life

Key Responsibilities

Customer Product Translation

Synthesize customer requirements feedback and delivery pain points into clear problem statements and outcome definitions

Ensure customer needs inform product and platform priorities not bespoke implementations

Act as a strategic partner to Product by grounding roadmap discussions in customer impact

Strategic Analysis & Decision Support

Define and track adoption value realization and customer outcome metrics

Establish benchmarks across data quality implementation performance and product usage

Provide leadership with structured insights to inform prioritization trade-offs and investment decisions

Pilot Strategy & Outcome Measurement

Support pilot programs by defining success criteria measurement frameworks and scale decisions

Analyze pilot outcomes to determine whether initiatives should scale pivot or stop

Ensure pilots translate into durable product or process improvements

Cross-Functional Alignment

Create shared clarity across CS Product and Engineering on what success looks like

Reduce misalignment by anchoring discussions in data outcomes and customer value

Improve decision velocity without adding process overhead

What Success Looks Like

Clear linkage between customer needs and delivered product outcomes

Higher adoption and value realization across key accounts

Faster better-aligned roadmap and delivery decisions

Reduced rework driven by misinterpreted customer requirements

Increased customer trust satisfaction and retention

Requirements

3-5 years in analytics consulting product ops or customer strategy roles

Strong analytical problem-structuring and communication skills

Experience working at the intersection of customer-facing teams and product organizations

Comfortable influencing without owning execution

Benefits

We offer competitive benefits to set you up for success in and outside of work.

Heres What We Offer

Generous Paid Time Off: Recharge and relax with 22 days of fixed time off per year in addition to company holidaysbecause we believe work-life balance fuels performance.
Best-in-Class Parental Leave: Spend quality time with your growing family. We offer one of the industrys most generous parental leave policies to support you during lifes most important moments.
Recognition & Rewards: We celebrate winsbig and small. Get rewarded with monetary incentives and company-wide recognition for your impact and dedication. Your hard work wont go unnoticed.
Comprehensive Insurance Coverage: Stay covered with medical dental and vision insurance plus 100% company-paid short- and long-term disability and basic life insurance. Optional perks include discounted legal aid and pet insurance.

Innovaccer Inc. is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where all employees feel valued and empowered regardless of any characteristic protected by federal state or local law including without limitation race color religion gender gender identity or expression sexual orientation national origin genetics medical condition disability age marital status or veteran status. Innovaccer Inc. participates in the E-Verify program to confirm employment eligibility of all newly hired employees based out of the U.S. and employed by Innovaccer Inc.

For any additional information please visit the below websites:

E-Verify

Right to Work (English)

Right to Work (Spanish)

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information we strongly advise you to report them immediately to our HR department at Additionally please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information including bank account details.

Required Experience:

Senior IC

DescriptionAbout the RoleThe Senior Analyst Customer Solutions Strategy & Insights serves as the strategic bridge between customer needs product priorities and delivery outcomes. This role ensures that customer requirements are translated into scalable product solutions measurable outcomes and clea...