Channel Account Manager (German Speaking)

When you join Exclaimer you will join a global award-winning SaaS provider with an exceptional revenue rate ambitious growth plans and an inclusive and outcomes-driven culture.

Exclaimer is a high-growth SaaS company with 300 colleagues across the UK US Europe and Asia-Pacific. We promote a people-first culture built on fairness inclusion psychological safety and continuous learning. As we evolve into a multi-channel platform for branded business communications we offer employees the opportunity to shape the future of global communicationwhile growing their careers in a culture where curiosity creativity and accountability thrive.

Were officially Great Place To Work Certified

Exclaimer has been recognised by Great Place To Work for our culture of collaboration trust and growth. This certification reflects our commitment to creating an environment where every voice matters and people genuinely enjoy coming to work. See our accreditations to learn more: Great Place to Work UK Great Place To Work USA

About the opportunity

Position Overview

Wereseeking a results-driven Channel Account Manager to support the growth of our partner network within an assigned region or territory.

This role is centred on partner success expansion ARR renewals performance and delivering an exceptional partner experience.

Channel Account Managers work closely with Account Executives to progress and close partner-sourced qualify and developpartnersourceddeals then work with AEs to progress and close them ensuring partners are enabled and supported throughout.

CAMs also fully own and close all Expansion ARR serving as key drivers of customer growth within the partner ecosystem.

Key Responsibilities

Partner Success & Relationship Management

• Own day-to-day relationships across your partner portfolio.

• Drive partner onboarding enablement certification and NFR activation.

• Lead partner business reviews and performance check-ins.

• Improve partner productivity and drive adoption of PRM tools.

Expansion ARR Ownership (50% of Variable Compensation)

• Fully own and close Expansion ARR (seat expansions upgrades overages) across your partner portfolio with specific rules by segment (e.g. Global/Regional VARs vs MSPs)

• Meet expansion ARR targets by region/segment.

New Partner-Sourced ARR Influence (50% of Variable Compensation)

• Register and qualify all partner-sourced opportunities.

• Provide partners with guidance to progress active deals.

• Work with our AE team to close new partner-sourced opportunities.

Partner Case Hygiene & Support SLAs

• Manage partneraccountsupportand operational needs to ensuretimelyresolution of all inquiries and requests.

• Maintainhigh standardsof responsiveness and quality by meeting SLA targets including first response within 4 business hours and resolution within 48 hours.

• Proactivelymonitorand address partner issues to prevent aging cases ensuring case hygieneremainsabove 95%.

• Deliver a consistently positive partner experience reflected in partner CSAT scores of90%.

Partner Experience & Performance KPIs

• Drive initiatives to improve partner engagement satisfaction and overall experience across your portfolio.

• Lead partner onboarding and activation programs ensuring partners are effectively trained and actively engaged within 30 days.

• Promote and support adoption of PRM tools and resources encouraging regular and meaningful usage by partners.

• Collaborate with partners to optimise renewals processes and reduce manual intervention year over year.

• Implement strategies and activities that support improved partner retention (GRR) and satisfaction (NPS).

Compensation Structure

60/40 base-to-variable split

Variable Compensation (40% of total compensation):

• 50% New ARR Influence

• 50% Expansion ARR

Pipeline creation and coverage are KPIs but onlyclosedwonpartnersourcedARR and expansion ARR drive commission.

Qualifications

• 5 years in Partner Management SaaS Account Management or Customer Success

• Experience working with channel ecosystems (VARs MSPs distributorsandmsftmarketplace)

• Strong operational discipline and SLA management capability

• Excellent communication enablement and relationship-building skills

At Exclaimer were proud to offer a benefits package that reflects our commitment to supporting you professionally personally and wherever life takes you.

At Exclaimer inclusion is more than a policy - its part of who we are.

Were proud to be an equal opportunity employer and welcome applications from people of all backgrounds experiences and identities. We consider all candidates fairly and without discrimination irrespective of ethnicity race religion nationality age gender marital status disability neurodivergence caring responsibilities sexual orientation or gender identity. Were building a culture where everyone feels they belong and can thrive and wed love for you to be part of it. If you require any reasonable adjustments or support through the application or hiring process please email the team in confidence via to let us know.