Housing Repairs Operations Manager

Enfield - UK

Yearly Salary: £ 70452 - 70452

Experience Required: 5years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Permanent role with a Local Authority

Job Summary:

The Housing Repairs Operations Manager (MM2) will lead manage and motivate Enfield Councils in-house Direct Labour Organisation (DLO) repairs service.

The role ensures the effective delivery of high-quality responsive repairs and maintenance services manages budgets and contracts drives service improvement programmes and supports staff development.

The postholder will collaborate with internal teams contractors elected members and residents to achieve operational excellence and ensure resident satisfaction.

Key Duties/Accountabilities (Sample):

Lead coach and motivate a team of up to 52 staff including 3 direct reports.

Manage high-value responsive repairs contracts overseeing performance quality and commercial objectives.

Plan implement and monitor operational and improvement plans ensuring compliance with budgets and KPIs.

Develop and maintain strong relationships with residents councillors contractors and internal/external stakeholders.

Ensure operational 24/7 emergency coverage and effective resource allocation.

Monitor health safety and legislative compliance including CDM 2015 and H&S at Work Act 1974.

Drive continuous improvement initiatives and service delivery innovations.

Oversee procurement and contract management for third-party suppliers and sub-contractors.

Report performance and service improvements to senior management and elected members.

Skills/Experience:

Strong leadership and people management skills; ability to coach motivate and set clear team targets.

Significant experience managing responsive repairs contracts and Mechanical & Electrical programmes.

Experience in operational planning budget management and performance monitoring.

Proven ability to design and implement sustainable change and service improvement programmes.

High levels of customer service focus and experience managing complaints/resident concerns.

Knowledge of relevant legislation and regulatory frameworks for housing and repairs.

Ability to work collaboratively across departments and political structures.

Experience working in a fast-paced multi-priority environment.

Excellent risk assessment decision-making and problem-solving skills.

Ability to communicate effectively with residents elected members and contractors.

Project management experience.

Experience working within a political or local authority environment.

RICS or CIOB qualification.

Additional Information:

Full UK Driving licence.

Degree or Management Qualification or equivalent experience.

Permanent role based at Civic Centre Enfield.

Salary range:.

ERD service operates 24/7; flexibility for out-of-hours work is required.

Enhanced DBS check required.

Required Skills:

Strong leadership and people management skills; ability to coach motivate and set clear team targets. Significant experience managing responsive repairs contracts and Mechanical & Electrical programmes. Experience in operational planning budget management and performance monitoring. Proven ability to design and implement sustainable change and service improvement programmes. High levels of customer service focus and experience managing complaints/resident concerns. Knowledge of relevant legislation and regulatory frameworks for housing and repairs. Ability to work collaboratively across departments and political structures. Experience working in a fast-paced multi-priority environment. Excellent risk assessment decision-making and problem-solving skills. Ability to communicate effectively with residents elected members and contractors. Project management experience. Experience working within a political or local authority environment. RICS or CIOB qualification.

Required Education:

Full UK Driving or Management Qualification or equivalent experience.

Permanent role with a Local Authority Job Summary: The Housing Repairs Operations Manager (MM2) will lead manage and motivate Enfield Councils in-house Direct Labour Organisation (DLO) repairs service. The role ensures the effective delivery of high-quality responsive repairs and maintenance service...